Business Analyst I

Clicks Group Limited; Cape Town; On-site; ZAR 520,000 - 780,000; Full time

Job summary

Clicks Group Limited is seeking a Business Analyst II to join the IT department at Clicks Head Office in Cape Town. You will bridge business needs and technical solutions across the retail value chain, including procurement, warehousing, merchandising, store operations, and omnichannel engagement.

You will lead workshops, document requirements, support UAT, and contribute to the BACOE. The role reports to the Business Analysis Manager and demands strong analytical and communication skills.

Qualifications

• Bachelor’s degree in Information Systems or related field, and/or related Business Analysis certification.
• Experience in Agile, Waterfall, or Hybrid project environments.

Responsibilities

• Plan/Strategise approach to BA work.
• Facilitate sessions e.g. workshops, interviews, with stakeholders.
• Elicit, analyze, and document requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Document as-is and to-be process with improvement to processes/gap analysis.
• Manage UAT: support testing and validation of solutions to ensure requirements are met.
• Create and maintain clear quality documentation e.g. BRDs, user stories (with acceptance criteria), process maps, impact assessments, RTMs.
• Provide pre-project support/discovery e.g. input to business case.
• Provide Support post implementation e.g. Support/Demand requests/BAU.
• Assisting business realise benefits with evidence of benefits tracking.
• Contribution to BACOE (Business Analysis Centre of Excellence).
• Adhere to BA Governance.
• Mentorship/Couching
• Live the Clicks values.

Skills

Analytical skills

Communication skills

Collaboration

Retail industry knowledge

BA tools proficiency

BPMN knowledge

Customer-centric mindset

Commercial acumen

Influence & collaboration

Critical thinking

Results orientation

Adaptability & resilience

Education

Bachelor’s degree in Information Systems or related field; BA certification

Tools

AI tools e.g. CoPilot

Modeling tools e.g. Visio, Aris

Job description

We are looking to recruit a Business Analyst II to work within Business Analysis Team in the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Business Analysis Manager.

Job Purpose

The Business Analyst (BA) 2 - Intermediate is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including but not limited to procurement, warehouse management, merchandising, store operations, and customer engagement whether instore or online/Omnichannel. There are opportunities to work on various projects depending on demand and BAU/small requests/demand logs.

Key Responsibilities

• Plan/Strategise approach to BA work.
• Facilitate sessions e.g. workshops, interviews, with stakeholders.
• Elicit, analyze, and document requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Document as-is and to-be process with improvement to processes/gap analysis.
• Manage UAT: support testing and validation of solutions to ensure requirements are met.
• Create and maintain clear quality documentation e.g. BRDs, user stories (with acceptance criteria), process maps, impact assessments, RTMs.
• Provide pre-project support/discovery e.g. input to business case.
• Provide Support post implementation e.g. Support/Demand requests/BAU.
• Assisting business realise benefits with evidence of benefits tracking (e.g. reduced costs).
• Contribution to BACOE (Business Analysis Centre of Excellence).
• Adhere to BA Governance.
• Mentorship/Couching
• Live the Clicks values.

Qualifications

• Bachelor’s degree in Information Systems or related field, and/or related Business Analysis certification (e.g. through FTI – Faculty Training Institute e.g. AdBA/National Certificate , IIBA - International Institute of Business Analysis)

Experience

• Minimum 4 years’ experience as a Business Analyst.
• Project experience (advantageous).
• Experience in Agile, Waterfall, or Hybrid project environments (advantageous).

Skills and Knowledge

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to collaborate with technical teams and translate business needs into technical requirements.
• Knowledge of retail trends, technology, and consumer behavior (advantageous).
• Proficency in business analysis tools (advantageous).
• BPMN (Business Process Modelling Notation) (advantageous).
• Customer-Centric Mindset
• Commercial Acumen
• Collaboration and Influence
• Critical Thinking
• Results Orientation
• Adaptability and Resilience

Tools/Technology

• AI tools (e.g. CoPilot) (advantageous).
• Modelling tools (e.g. Visio, Aris) (advantageous).

Reporting Line

• BA to report to BA Manager part of BA Centre of Excellence and dotted line dependent to other manager(s) e.g. project/programme, BA lead, APM – Applications Portfolio Manager.