Retail Business Analyst II — End-to-End Value Chain

Clicks Group Limited; Cape Town; On-site; ZAR 520,000 - 780,000; Full time

Job summary

Clicks Group Limited is seeking a Business Analyst II to join the IT department at Clicks Head Office in Cape Town. You will bridge business needs and technical solutions across the retail value chain, including procurement, warehousing, merchandising, store operations, and omnichannel engagement.

You will lead workshops, document requirements, support UAT, and contribute to the BACOE. The role reports to the Business Analysis Manager and demands strong analytical and communication skills.

Qualifications

• Bachelor’s degree in Information Systems or related field, and/or related Business Analysis certification.
• Experience in Agile, Waterfall, or Hybrid project environments.

Responsibilities

• Plan/Strategise approach to BA work.
• Facilitate sessions e.g. workshops, interviews, with stakeholders.
• Elicit, analyze, and document requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Document as-is and to-be process with improvement to processes/gap analysis.
• Manage UAT: support testing and validation of solutions to ensure requirements are met.
• Create and maintain clear quality documentation e.g. BRDs, user stories (with acceptance criteria), process maps, impact assessments, RTMs.
• Provide pre-project support/discovery e.g. input to business case.
• Provide Support post implementation e.g. Support/Demand requests/BAU.
• Assisting business realise benefits with evidence of benefits tracking.
• Contribution to BACOE (Business Analysis Centre of Excellence).
• Adhere to BA Governance.
• Mentorship/Couching
• Live the Clicks values.

Skills

Analytical skills

Communication skills

Collaboration

Retail industry knowledge

BA tools proficiency

BPMN knowledge

Customer-centric mindset

Commercial acumen

Influence & collaboration

Critical thinking

Results orientation

Adaptability & resilience

Education

Bachelor’s degree in Information Systems or related field; BA certification

Tools

AI tools e.g. CoPilot

Modeling tools e.g. Visio, Aris

Job description

Clicks Group Limited is seeking a Business Analyst II to join the IT department at Clicks Head Office in Cape Town. You will bridge business needs and technical solutions across the retail value chain, including procurement, warehousing, merchandising, store operations, and omnichannel engagement.

You will lead workshops, document requirements, support UAT, and contribute to the BACOE. The role reports to the Business Analysis Manager and demands strong analytical and communication skills.