Business Analyst

Browns Jewellers; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Staff discount

Career growth

Premium brand environment

Lunch provided

Birthday off

Job summary

Browns Jewellers is seeking a skilled Business Analyst to translate business needs into actionable requirements and collaborate with tech and non-technical stakeholders to deliver practical solutions. You will work across the full project lifecycle from requirements gathering and process mapping to testing and implementation in a fast-paced, premium brand environment.

Ideal candidates are detail-oriented, analytical, and capable of managing multiple priorities while maintaining quality.

Qualifications

• 3–5 years’ experience in business/Systems Analyst role.
• Proficiency with process mapping tools such as draw.io or Visio.
• Experience writing functional specifications, user stories, and test scripts.
• Understanding data flows and system integrations.

Responsibilities

• Gather, document, and validate business requirements with stakeholders.
• Map current-state processes and identify gaps and improvements.
• Translate requirements into functional specs, user stories, and acceptance criteria.
• Coordinate between business and technical teams to ensure solutions meet needs.
• Design and execute test scripts, UAT plans, and end-to-end validation.
• Produce process documentation, training material, and handover guides.
• Support reporting and data analysis to inform business decisions.
• Assist with system configuration and ongoing workflow enhancements.

Skills

Analytical thinking

Requirements gathering

Documentation

Communication

Stakeholder management

Education

Bachelor's degree in Business Analytics / IT / related field

Tools

Jira

Zoho Projects

draw.io

Visio

Shopify

Job description

We are looking for a skilled and detail-oriented Business Analyst to join our team. This role is ideal for someone who thrives on understanding business needs, translating them into clear requirements, and working closely with technical and non-technical stakeholders to deliver practical solutions.

You’ll work across the full project lifecycle — from requirements gathering and process mapping to testing and implementation — in a fast-paced, high-standards environment.

Key Responsibilities

• Gather, document, and validate business requirements through stakeholder workshops, interviews, and observation
• Map current-state business processes and identify gaps, inefficiencies, and improvement opportunities
• Translate business requirements into functional specifications, user stories, and acceptance criteria
• Coordinate between business stakeholders and technical teams to ensure solutions meet the stated need
• Design and execute test scripts, UAT plans, and end-to-end validation for new features and system changes
• Produce clear process documentation, training material, and handover guides
• Support reporting and data analysis to inform business decisions
• Assist with system configuration, workflows, and ongoing enhancements across business platforms

Requirements

• 3–5 years’ experience in a Business Analyst, Systems Analyst, or similar role
• Strong understanding of business process analysis and requirements engineering
• Proficiency in process mapping tools (e.g. draw.io, Visio, or similar)
• Experience writing functional specifications, user stories, and test scripts
• Proficiency in understanding data flows and system integrations
• Experience with project or workflow tools (e.g. Jira, Zoho Projects, or similar)
• Exposure to CRM, ERP, or e-commerce platforms (e.g. Zoho, Shopify) is advantageous

Who You Are

• Highly detail-oriented with a strong focus on getting requirements right
• Analytical thinker who enjoys understanding how things work and solving problems
• Able to work independently and manage multiple priorities
• Strong communicator who can bridge the gap between business and technical teams
• Committed to quality and continuous improvement

Benefits

• Competitive, market-related salary
• Generous staff discounts across our luxury products
• Clear career growth opportunities within a fast-growing premium brand
• A beautiful, high-end working environment
• Daily, nutritious lunch provided by our in-house canteen
• A paid day off on your birthday