Business Analyst

LINKFIELDS INNOVATIONS (PTY) LTD; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading business solutions firm in Johannesburg is seeking a Business Analyst to bridge the gap between stakeholders and technical teams. The role involves gathering and analysing business requirements, documenting processes, and supporting solution design. Ideal candidates will hold a relevant bachelor's degree and have 3–5 years of experience in business analysis, particularly in policy administration or claims processing. Strong communication and documentation skills are essential in this fast-paced environment.

Qualifications

• 3–5+ years’ experience as a Business Analyst, preferably with complex systems.
• Exposure to policy administration, claims handling, or customer onboarding projects.
• Experience with Agile and/or Waterfall methodologies.

Responsibilities

• Gather, analyse, and document business requirements.
• Collaborate with stakeholders to identify business needs.
• Translate requirements into detailed Business Requirement Documents (BRDs) and User Stories.
• Map and analyse current business processes.
• Support solution design and participate in UAT.
• Act as a liaison between business teams and IT.

Skills

Analytical Thinking

Strong Documentation Skills

Technical Acumen

Communication Skills

Collaboration

Education

Bachelor’s Degree in Business, Information Systems, or related field

Tools

Jira

Confluence

Azure DevOps

Trello

SQL

Excel

Power BI

Visio

Lucidchart

Bizagi

Job description

Overview

The Business Analyst is responsible for bridging the gap between business stakeholders and technical teams by gathering, analysing, and documenting business requirements. This role ensures that business needs are clearly understood, solutions are well-defined, and projects deliver measurable value.

Responsibilities and Duties

• Business Analysis & Requirements Gathering
  • Collaborate with stakeholders to understand business needs, processes, and system gaps.
  • Conduct workshops, interviews, and research to gather and prioritise requirements.
  • Translate requirements into detailed Business Requirement Documents (BRDs), Functional Specifications, and User Stories.
• Process Analysis & Improvement
  • Map and analyse current business processes (e.g. policy lifecycle, claims processing, customer onboarding).
  • Identify inefficiencies and recommend process improvements or automation opportunities.
  • Support change management efforts by communicating process changes and benefits to end users.
• Solution Design & Delivery Support
  • Work closely with product owners, developers, and QA teams to ensure technical solutions align with requirements.
  • Support solution design sessions and participate in system configuration discussions.
  • Assist with User Acceptance Testing (UAT) by preparing test cases, coordinating execution, and tracking defects.
  • Monitor post-implementation performance and gather feedback for continuous improvement.
• Stakeholder Management
  • Act as a key liaison between business teams and IT.
  • Facilitate workshops, meetings, and presentations to drive consensus and alignment.
  • Maintain clear communication with stakeholders on project status, risks, and issues.

Desired Experience & Qualification

• Bachelor’s Degree in Business, Information Systems, or related field (preferred).
• 3–5+ years’ experience as a Business Analyst, with exposure to complex business systems and regulatory environments.
• Proven experience working on projects involving policy administration, claims handling, customer onboarding, or compliance.
• Experience with Agile and/or Waterfall methodologies.

Skills & Competencies Required

• Analytical Thinking: Ability to decompose complex problems into actionable insights.
• Strong Documentation Skills: Skilled in producing BRDs, user stories, process maps, and acceptance criteria.
• Technical Acumen: Familiarity with system integrations, APIs, and data flows.
• Communication Skills: Clear, professional communicator – both written and verbal.
• Collaboration: Comfortable working with developers, QA testers, and operations teams.

Technology & Tools

• Business Analysis Tools: Jira, Confluence, Azure DevOps, Trello (for user story and backlog management).
• Process Modelling: Visio, Lucidchart, Bizagi, or BPMN tools for creating process flows.
• Data Analysis: SQL for querying data; Excel or Power BI for analysis and reporting.
• Automation & Digital Platforms: Experience working with workflow automation platforms (e.g., Guidewire, Duck Creek, Salesforce, Appian).
• Testing Tools: Zephyr, TestRail, or similar for UAT and test case management.

Key Attributes

• Detail-oriented with a focus on quality and accuracy.
• Proactive problem solver and critical thinker.
• Confident facilitator and stakeholder manager.
• Adaptable and able to thrive in a fast-paced, change-driven environment.