Business Analyst

Sabenza IT & Recruitment

Johannesburg

On-site

ZAR 480,000 - 720,000

Full time

6 days ago

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Job summary

Sabenza IT & Recruitment in Johannesburg is seeking a Business Analyst to support the Home Loans division and the secured/unsecured lending value chain. You will analyse business processes, document requirements, and partner with stakeholders to deliver solutions that improve customer experience and operational efficiency.

The role requires deep banking domain knowledge with specific expertise in Home Loans or secured/unsecured lending, internal SWIFT payments, and CRM systems.

Qualifications

Experience as a Business Analyst in Home Loans or secured/unsecured lending.
Banking experience is required.
Knowledge of Internal SWIFT Payments and domestic payments.
Experience with CRM systems in banking contexts.

Responsibilities

Elicit, analyse, and document business requirements for Home Loans and lending initiatives.
Map current-state and future-state processes across the credit lifecycle.
Produce high-quality functional specifications, user stories, process flows, and acceptance criteria.
Support solution design workshops with business, technology, risk, and operations stakeholders.
Monitor benefits realisation and contribute to continuous improvement initiatives.

Skills

Home Loans

Secured lending

Unsecured lending

Banking domain knowledge

Internal SWIFT payments

CRM systems

Requirements elicitation

Process modelling

Agile / hybrid delivery

Job description

Johannesburg, South Africa

Business Analyst - Home Loans / Secured& Unsecured Lending

Job Purpose

The Business Analyst will support HomeLoans division and the broader secured and unsecured lending value chain byanalysing business processes, gathering and documenting requirements, andpartnering with stakeholders to deliver solutions that improve customerexperience, operational efficiency, risk management, and payments integration.

The role requires deep banking domainknowledge with specific expertise in Home Loans or secured/unsecured lending,internal SWIFT payments, domestic low-value payments, domestic high-valuepayments, and CRM systems.

Key Responsibilities

Business Analysis & Requirements

Elicit, analyse, and document businessrequirements for Home Loans and lending initiatives (secured and unsecured).
Map current-state and future-stateprocesses across the credit lifecycle (origination, assessment, fulfilment,servicing, and collections).
Produce high-quality functionalspecifications, user stories, process flows, and acceptance criteria.
Support solution design workshops withbusiness, technology, risk, and operations stakeholders.

Payments Domain

Analyse and document requirements relatedto Internal SWIFT Payments.
Define and validate requirements forDomestic Low-Value Payments processes and systems.
Define and validate requirements forDomestic High-Value Payments processes and systems.
Ensure payments solutions align withregulatory requirements, risk controls, and customer experience standards.

CRM & Customer Experience

Gather and document CRM-relatedrequirements to improve customer relationship management, lead management, andservicing within Home Loans and lending.
Support integration between CRM platformsand core lending / payments systems.
Identify opportunities to enhance customerjourneys and digital enablement.

Delivery & Collaboration

Act as the bridge between businessstakeholders and technology teams in Agile or hybrid delivery environments.
Support testing (including UAT), defecttriage, and implementation readiness.
Monitor benefits realisation andcontribute to continuous improvement initiatives.
Ensure compliance with Absapolicies, credit frameworks, and regulatory requirements

Requirements