Bridge Desk Agent: 1st Line IT & End-User Support

AtripleA recruitment & temps; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A recruitment agency is seeking a Bridge Desk Agent in Pretoria. The role involves providing 1st line support, monitoring system alerts, and ensuring customer service excellence. Candidates should have approximately one year of IT experience, proficient in desktop support, with relevant A+ and N+ qualifications. Excellent communication skills and the ability to work under pressure are essential. Interested candidates should send their CV and latest pay slip to apply.

Qualifications

• 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer.
• Proficiency in Microsoft software.
• Experience in Desktop Support for 1st Line Support.

Responsibilities

• Provide 1st Line Support for desktop activities.
• Monitor alerts on identified systems.
• Log incidents and assign to the Incident Manager.
• Identify priority calls and understand escalation matrices.

Skills

Business written and verbal communication skills

Time management and organizational skills

Customer Service Orientation

Troubleshooting Skills

Adaptability

Empathy to End User Situation/Challenge

Education

A+ Certification

N+ Certification

Job description

A recruitment agency is seeking a Bridge Desk Agent in Pretoria. The role involves providing 1st line support, monitoring system alerts, and ensuring customer service excellence. Candidates should have approximately one year of IT experience, proficient in desktop support, with relevant A+ and N+ qualifications. Excellent communication skills and the ability to work under pressure are essential. Interested candidates should send their CV and latest pay slip to apply.