Tech Officer: Customer Engineer (FS)

BCXP; Gqeberha; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

BCXP is seeking a field-support technician to provide on-site IT infrastructure assistance in stores. The role requires handling Severity Level 1 incidents, performing first-time resolutions, and guiding junior staff during installations and maintenance.

Applicants should have at least two years of experience, a National Diploma or Grade 12 (NQF 4), and a CompTIA A+ certification. Travel locally and occasional long hours are expected.

Formación

• Customer focus
• ICT knowledge
• Problem solving
• Teamwork

Responsabilidades

• Attend to Severity Level 1 incidents and ensure first-time resolution for maintenance assets
• Provide on-site support to diagnose and resolve IT infrastructure incidents in stores
• Mentor junior technicians on-site and during installations
• Perform tasks related to operating and controlling installed hardware/software as per installation instructions
• Ensure adherence to service levels for maintenance and preventative maintenance
• Install or remove hardware/software per standards and tools
• Drive SLA adherence for all incidents

Herramientas

CompTIA A+

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Company: BCXP

Business unit, Department, Reporting

Business Unit

Cloud Platform Solutions

Department Field Services

Job grade

OP1

Core Description

To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance

Core Functional Skills & Capabilities

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Core Behavioural Competencies

Job Match

Culture Match

Applying expertise & Technology

Following instructions & procedures

Working with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

2 years’ experience

Certifications

CompTIA A+

A+

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement :Internal and external clients

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required