Branch Manager

Innovazi Consulting (Pty) Ltd; Cape Town; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

Innovazi Consulting (Pty) Ltd in Cape Town is seeking a seasoned Operations Leader to oversee the day-to-day management of the Cape Town branch and drive performance across freight forwarding, clearing, customer service, finance, administration, and warehousing.

You will ensure efficient import/export processes, drive continuous improvement, manage budgets, and monitor KPIs while maintaining compliance with customs regulations and company policies.

Qualifications

• Relevant qualification in Logistics, Supply Chain, Freight Forwarding, Business Management, or a related field.
• Minimum 8-10 years' experience within the Clearing & Forwarding / Freight Forwarding industry.
• Proven experience managing branch operations or leading large operational teams.
• Strong understanding of import, export, customs clearance, and freight forwarding processes.
• Previous warehouse management or warehousing exposure is essential.
• Experience managing financial performance, budgets, and operational costs.
• Strong knowledge of industry regulations and compliance requirements.
• Proven leadership experience managing multi-functional teams.

Responsibilities

• Oversee the day-to-day management and performance of the Cape Town branch.
• Lead and manage operational teams across freight forwarding, clearing, customer service, finance, administration, and warehousing functions.
• Ensure efficient execution of import and export processes across all transport modes.
• Drive operational efficiencies and continuous improvement initiatives.
• Manage branch budgets, costs, profitability, and financial performance.
• Monitor and improve service delivery, customer satisfaction, and operational KPIs.
• Ensure compliance with customs regulations, industry standards, company policies, and legal requirements.
• Oversee warehouse operations, inventory management, and distribution activities.
• Develop and maintain strong relationships with customers, service providers, and key stakeholders.
• Provide leadership, mentoring, and performance management to a team of approximately 70 employees.
• Identify business opportunities and support branch growth initiatives.
• Drive a culture of accountability, teamwork, and operational excellence.

Skills

People management

Leadership

Communication

Stakeholder engagement

Education

Relevant qualification in Logistics/Supply Chain/ Freight Forwarding/ Business Management

Job description

Key Responsibilities

• Oversee the day-to-day management and performance of the Cape Town branch.
• Lead and manage operational teams across freight forwarding, clearing, customer service, finance, administration, and warehousing functions.
• Ensure efficient execution of import and export processes across all transport modes.
• Drive operational efficiencies and continuous improvement initiatives.
• Manage branch budgets, costs, profitability, and financial performance.
• Monitor and improve service delivery, customer satisfaction, and operational KPIs.
• Ensure compliance with customs regulations, industry standards, company policies, and legal requirements.
• Oversee warehouse operations, inventory management, and distribution activities.
• Develop and maintain strong relationships with customers, service providers, and key stakeholders.
• Provide leadership, mentoring, and performance management to a team of approximately 70 employees.
• Identify business opportunities and support branch growth initiatives.
• Drive a culture of accountability, teamwork, and operational excellence.

Minimum Requirements

• Relevant qualification in Logistics, Supply Chain, Freight Forwarding, Business Management, or a related field.
• Minimum 8-10 years' experience within the Clearing & Forwarding / Freight Forwarding industry.
• Proven experience managing branch operations or leading large operational teams.
• Strong understanding of import, export, customs clearance, and freight forwarding processes.
• Previous warehouse management or warehousing exposure is essential.
• Experience managing financial performance, budgets, and operational costs.
• Strong knowledge of industry regulations and compliance requirements.
• Proven leadership experience managing multi-functional teams.

Ideal Candidate Profile

• Commercially astute with strong business management capabilities.
• Hands-on leader who can effectively manage operations while driving strategic objectives.
• Strong people management and leadership skills.
• Excellent communication and stakeholder engagement abilities.
• Results-driven with a focus on service excellence and operational efficiency.
• Capable of managing multiple departments and priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• High levels of accountability, professionalism, and integrity.

Reporting Structure

The successful candidate will assume responsibility for the overall management of the Cape Town branch, overseeing approximately 70 employees across Operations, Finance, Administration, and Warehousing functions.

Relocation

Candidates currently based outside of Cape Town who are open to relocating will also be considered.