Branch Manager – Ocean Freight

Innovazi Consulting (Pty) Ltd; Durban; Presencial; ZAR 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

Innovazi Consulting (Pty) Ltd in Durban seeks an experienced Freight Forwarding Manager to lead operations, people, and commercial performance. The role focuses on delivering world-class service, growing client partnerships, and driving profitability within a dynamic freight forwarding environment.

The ideal candidate has over 10 years in freight forwarding, including 3 years in middle management, with FIATA qualification and strong leadership, communication, and analytical skills.

Formación

• Grade 12 certificate or equivalent.
• FIATA diploma or equivalent 3-year freight forwarding qualification (NQF level 7).

Responsabilidades

• Plan and oversee branch operations aligned with market requirements.
• Ensure world-class service delivery and productivity.
• Monitor industry trends, competitor activity, and carrier developments.
• Set branch objectives and allocate resources to achieve them.
• Drive innovation and customer-centric processes.
• Recruit, coach, and retain high-performing teams.
• Implement performance standards, policies, and KPIs.
• Manage employee engagement, resolve queries, and enforce SOPs.
• Recognize and reward exemplary performance.
• Control budgets, costs, and debtor management.
• Develop strategies to achieve gross profit targets.
• Monitor branch P&L and forecast annual budgets.
• Drive profitability and yield per client.
• Build strategic supplier partnerships.
• Lead client retention and growth strategies.
• Promote services to existing and potential clients.
• Ensure customer satisfaction, resolve escalations, and strengthen loyalty.
• Provide technical expertise and advise clients on industry developments.
• Prepare monthly and quarterly performance reports.
• Drive data-driven decision making.
• Monitor quality management systems and ISO standards compliance.
• Identify risks, lost business, and opportunities for improvement.

Conocimientos

Problem solving

Business acumen

Leadership

Communication

Planning & organizing

Attention to detail

Freight forwarding knowledge

Computer literacy

Educación

Grade 12 Certificate

FIATA diploma (NQF 7)

Herramientas

Word

Excel

Payroll systems

Descripción del empleo

Key Responsibilities

Operational Leadership

• Plan and oversee branch operations aligned with market requirements.
• Ensure world‑class service delivery and productivity.
• Monitor industry trends, competitor activity, and carrier developments.
• Set branch objectives and allocate resources to achieve them.
• Drive innovation and customer‑centric processes.

People Management

• Recruit, coach, and retain high‑performing teams.
• Implement performance standards, policies, and KPIs.
• Manage employee engagement, resolve queries, and enforce SOPs.
• Recognize and reward exemplary performance.

Financial & Commercial Management

• Control budgets, costs, and debtor management.
• Develop strategies to achieve gross profit targets.
• Monitor branch P&L and forecast annual budgets.
• Drive profitability and yield per client.

Sales & Client Service

• Build strategic supplier partnerships.
• Lead client retention and growth strategies.
• Promote services to existing and potential clients.
• Ensure customer satisfaction, resolve escalations, and strengthen loyalty.
• Provide technical expertise and advise clients on industry developments.

Reporting & Compliance

• Prepare monthly and quarterly performance reports.
• Drive data‑driven decision making.
• Monitor quality management systems and ISO standards compliance.
• Identify risks, lost business, and opportunities for improvement.

Qualifications

• Grade 12 Certificate.
• FIATA diploma or equivalent 3‑year freight forwarding qualification (NQF level 7).

Experience

• Minimum 10 years in freight forwarding, with at least 3 years in middle management.

Competencies

• Strong problem‑solving and decision‑making ability.
• Business acumen and financial analysis skills.
• Proven leadership and interpersonal skills.
• Excellent communication (written and verbal).
• Planning, organizing, and change management capability.
• Ability to work under pressure with attention to detail.
• In‑depth knowledge of freight forwarding practices and processes.
• Customer‑centric mindset and computer literacy (Word, Excel, payroll systems).

Ideal Candidate

A proven track record in freight forwarding management, demonstrating leadership, commercial success, and client service excellence.