Branch Delivery & Sales Growth Advisor

FirstRand Bank Limited; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Dynamic team environment

Growth opportunities

Brand ambassador impact

Job summary

FirstRand Bank Limited in South Africa seeks a Branch Delivery Support Advisor to drive sales, build customer relationships, and provide compliant financial guidance in a high-volume branch.

The role emphasizes understanding client needs, offering suitable solutions, and maintaining ongoing relationship management under FAIS, FICA, and TCF principles. Opportunities for growth and impact on local market branding are highlighted.

Qualifications

• Minimum requirement: Grade 12 / NQF Level 4
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• Preferred: Regulatory Examination (RE Level 5)
• 1–3 years of customer-facing experience in financial services

Responsibilities

• Achieve embedded value hurdle rates and performance targets.
• Support growth of the Business Unit's assets and contribute to financial performance.
• Monitor, manage, and influence sales activities to meet predefined targets.
• Maximise cross-selling while strengthening client relationships at the point of sale.
• Grow active customer base through proactive prospecting to expand client portfolio.
• Deliver exceptional service by offering proactive, innovative solutions that exceed customer expectations.
• Leverage client relationships to grow the portfolio through regular engagement.
• Provide accurate and reliable sales reporting through daily cash-ups.
• Capture qualified leads in CRM and update daily.
• Analyse competitor intelligence and monitor market trends for new opportunities.
• Review transactions daily to ensure timely new business applications.
• Track and manage sales activities to improve personal performance.
• Take ownership of personal development to enhance skills and competencies.

Skills

Persuasive selling skills

Strong communication skills

Interpersonal skills

Results-driven

Planning & organization

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service

Regulatory Examination (RE Level 5)

Job description

FirstRand Bank Limited in South Africa seeks a Branch Delivery Support Advisor to drive sales, build customer relationships, and provide compliant financial guidance in a high-volume branch.

The role emphasizes understanding client needs, offering suitable solutions, and maintaining ongoing relationship management under FAIS, FICA, and TCF principles. Opportunities for growth and impact on local market branding are highlighted.