Branch Customer Experience & Digital Support Consultant

1001 Absa Bank; Carnarvon; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ABSA Bank in South Africa is seeking a branch-based Customer Service Associate to deliver efficient, accurate transactions and service across channels. You will handle deposits, withdrawals, and payments, assist customers with digital tools, and contribute to a welcoming branch environment.

The role focuses on compliance with KYC, risk procedures, and branch operations, with opportunities to support lead generation and basic sales activities to grow the branch.

Qualifications

• Experience delivering professional customer service across branches or channels.
• Ability to process cash and non-cash transactions accurately.
• Familiarity with digital banking channels (ATM, apps, online banking).

Responsibilities

• Deliver efficient, accurate, and professional customer service and resolve queries.
• Execute cash and non-cash transactions accurately (deposits, withdrawals, payments, transfers).
• Promote digital self-service and support customer education.
• Maintain compliant operations with KYC, FICA, AML and risk policies.

Skills

Customer service

Cash handling

Digital enablement

KYC/Risk awareness

Education

National Diploma/Matric in Business or related field

Job description

ABSA Bank in South Africa is seeking a branch-based Customer Service Associate to deliver efficient, accurate transactions and service across channels. You will handle deposits, withdrawals, and payments, assist customers with digital tools, and contribute to a welcoming branch environment.

The role focuses on compliance with KYC, risk procedures, and branch operations, with opportunities to support lead generation and basic sales activities to grow the branch.