Branch Customer Experience Consultant

1001 Absa Bank; Kakamas; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Absa Bank in Kakamas, Northern Cape, South Africa, is seeking a branch customer service professional to provide efficient service across all touchpoints. You will handle cash, resolve queries, and support digital enablement for customers in a busy branch environment.

The role emphasizes compliance with KYC/AML and risk controls while delivering a welcoming, professional customer experience. Prior branch experience is beneficial for success in this position.

Qualifications

• National Diplomas and Advanced Certificates in Business, Commerce and Management Studies.
• Matric (Grade 12) is required.
• Experience in branch customer service or retail banking is advantageous.

Responsibilities

• Deliver efficient, accurate branch customer service and resolve queries across touchpoints.
• Support cash-related transactions and maintain accuracy with cash handling.
• Promote digital channels and self-service to reduce assisted transactions.
• Ensure compliance with KYC, FICA, AML, and internal risk policies.

Skills

Customer service

Cash handling

Education

National Diploma in Business/Commerce or Management Studies

Tools

ATM

Online Banking

Job description

Absa Bank in Kakamas, Northern Cape, South Africa, is seeking a branch customer service professional to provide efficient service across all touchpoints. You will handle cash, resolve queries, and support digital enablement for customers in a busy branch environment.

The role emphasizes compliance with KYC/AML and risk controls while delivering a welcoming, professional customer experience. Prior branch experience is beneficial for success in this position.