Branch Consultant Krugersdorp

Finbond Mutual Bank; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Finbond Mutual Bank is seeking a Branch Consultant in Gauteng to provide sales, promotion, communication and administrative support to clients. You will handle calls, record client data, assist with payments and Nupay reports, and help reconcile accounts in a fast-paced branch environment.

The role requires Matric, basic financial services knowledge, and the ability to communicate in at least two local languages.

Qualifications

• Matric is required.
• Knowledge of financial services industry is preferred.
• No criminal record and clear ITC.
• Willingness to undertake duties beyond core responsibilities.

Responsibilities

• Answer and handle incoming calls promptly and professionally.
• Record client information accurately on the Delfin system.
• Handle client complaints and inquiries about payments (eft, Allps, Nupay, etc).
• Assist with checking and capturing Nupay reports and follow up on failed transactions.
• Assist with minimizing Bad Debt.
• Daily Balancing of Cash Box.
• Prepare and submit Daily/Monthly reports to Head Office.
• Reconcile client accounts and update file notes.
• Maintain administration records for loans and related processes.
• Operate company computer systems and processes per procedures.
• Assist with Marketing and Product Sales.

Skills

Empathy

Patience

Clear communication

Numeracy

Literacy

Administrative organization

Positive attitude

Product knowledge

Multilingual communication

Compliance

Conflict resolution

Education

Matric

Tools

Delfin

Computer literacy

Job description

Main purpose of this jobTo provide a sales, promotion, communication and administrative service to clients with clearercommunication and effective administration; to the extent necessary for the organization to achieveits objectives.Critical outcomes• Prompt and professional answering and handling of incoming telephone calls inaccordance with laid down company standards.• Accurate recording of client information on company’s computer system(Delfin)• Prompt and effective handling of any complaints received from clients, otherbranches and Head Office.• Prompt and effective handling of any enquiries regarding payments (eft,Allps,Nupay,etc)• Assisting with checking and capturing of Nupay reports and follow up on failedtransactions• Assisting with minimizing of Bad Debt• Daily Balancing of Cash Box• Assisting with accurate completion of Daily, Monthly and other reports requiredfrom Head Office• Assisting with reconciliation of all Client accounts ( updating file notes regularly)• Accurate maintenance of administration records including the keeping of allinformation required relating to issuing of loans• Proper and accurate operation of company computer systems and processes inaccordance with procedures laid down by the company from time to time• Marketing and Product SalesSkills, Knowledge and Attitude requirementsThe incumbent should be able to demonstrate:• Empathy and patience with clients and colleagues• An ability to orally communicate in a clear, respectful, honest, assertive and persuasivemanner• Numeracy and literacy abilities to the level that ensures no mistakes.• A flair for administrative organization and detail• A positive attitude• A ready knowledge of the company’s products (Type of loans as well as ConsumerFinance)• A ready knowledge of the pricing of each product (Consumer Finance)• An ability to operate a computer and peripherals effectively and at acceptable speeds• Understanding of the need for urgency when dealing with daily and monthly reports,complaints and queries• Accuracy in the maintenance of records and systems• An ability to remain calm and resolve conflict• An ability to converse in at least two languages spoken within the market place• A compliance to all workplace rules and procedures• A willingness to undertake duties beyond the confines of your job.Reporting relationshipThe person will report to the Branch Manager.RequirementsMinimum matricKnowledge of financial services industryNo criminal recordClear ITCCompanyFinbond Mutual BankLocationGautengJob typeFull TimeCategoryBranch ConsultantCareer levelStudent (Undergraduate/Graduate)Experience1 - 3Posted07 October 2026Closing date16 October 2026