Branch Advisor: Elevate Customer Experience & Growth

RMB Nigeria Limited; Brakpan; On-site; ZAR 591,000 - 670,000; Full time

Job summary

FNB Brakpan is seeking a Branch Advisor to deliver compliant financial advice in a high-volume branch, building lasting client relationships and driving service targets. The role emphasizes FAIS, FICA compliance, and customer-centric service while adhering to Treating Customers Fairly principles.

You will educate customers on suitable banking platforms and manage records meticulously. The position requires 1–3 years in client-facing banking roles, with strong communication and sales orientation,

Qualifications

• Minimum NQF Level 5 certificate in Banking or related field.
• 1-3 years of client-facing experience in financial services.
• Strong FAIS and TCF knowledge; compliance focused.
• Excellent communication and relationship-building skills.

Responsibilities

• Build long-term client relationships in a high-volume branch.
• Provide compliant financial advice per FAIS and FICA.
• Meet sales, service, and compliance targets.
• Maintain accurate client records and follow-ups.

Skills

FAIS knowledge

Client relationships

Sales targets

Communication

Detail oriented

Education

NQF Level 5 Banking

Tools

CRM software

Job description

FNB Brakpan is seeking a Branch Advisor to deliver compliant financial advice in a high-volume branch, building lasting client relationships and driving service targets. The role emphasizes FAIS, FICA compliance, and customer-centric service while adhering to Treating Customers Fairly principles.

You will educate customers on suitable banking platforms and manage records meticulously. The position requires 1–3 years in client-facing banking roles, with strong communication and sales orientation,