Branch Advisor: Build Lasting Client Relationships

RMB Nigeria Limited; Vereeniging; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FNB Vereeniging branch seeks a Branch Advisor to provide compliant financial advice in a high-volume service environment, focusing on client needs, channels education (eChannels and Self Service), and relationship management in line with FAIS, FICA and TCF principles.

You will build long-term client relationships, educate customers on banking platforms, manage leads and referrals, and strive to hit sales and service targets while maintaining accurate client records and staying updated on

Qualifications

• Must have FAIS and TCF knowledge with client-centric advice approach.
• Proven ability to meet sales, service, and compliance targets.
• Experience in customer-facing environments within financial services is preferred.

Responsibilities

• Provide compliant, professional financial advice to walk-in and existing clients.
• Build and manage long-term client relationships to support retention and growth.
• Achieve individual and branch sales and service targets while maintaining records.

Skills

FAIS knowledge

TCF adherence

Client-centric advice

Sales targets

Communication skills

Education

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

Job description

FNB Vereeniging branch seeks a Branch Advisor to provide compliant financial advice in a high-volume service environment, focusing on client needs, channels education (eChannels and Self Service), and relationship management in line with FAIS, FICA and TCF principles.

You will build long-term client relationships, educate customers on banking platforms, manage leads and referrals, and strive to hit sales and service targets while maintaining accurate client records and staying updated on