Branch Advisor: Elevate Customer Experience

RMB; Pretoria; On-site; ZAR 598,000 - 688,000; Full time

Benefits offered by this job

Brand ambassador

Career growth

Job summary

FNB is seeking a Branch Advisor in Pretoria to deliver compliant financial advice and manage client relationships in a high-volume branch. You will educate customers on the correct banking channel and ensure records are maintained in line with FAIS and TCF requirements.

The role focuses on achieving sales and service targets while upholding ethical standards and delivering excellent customer experiences. 1–3 years of relevant experience is preferred, with opportunities for growth within the

Qualifications

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
• Strong understanding of FAIS, TCF, and client-centric advice principles

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate and complete client records and documentation.

Skills

Customer service

FAIS Knowledge

TCF Awareness

Sales Skills

Client Focus

Education

NQF 5 Banking

Tools

CRM

Job description

FNB is seeking a Branch Advisor in Pretoria to deliver compliant financial advice and manage client relationships in a high-volume branch. You will educate customers on the correct banking channel and ensure records are maintained in line with FAIS and TCF requirements.

The role focuses on achieving sales and service targets while upholding ethical standards and delivering excellent customer experiences. 1–3 years of relevant experience is preferred, with opportunities for growth within the