BPM & Process Excellence Leader

Econofoods; Bellville; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Econofoods in Bellville is seeking a dynamic Business Process Manager to drive process excellence across the organisation. You will translate business needs into practical process solutions and partner with leaders to embed improvements.

The role covers BPM governance, process mapping, analysis and re-design, with a focus on scalability, controls and measurable benefits across functions.

Responsibilities

• Establish, maintain and continuously improve the organisation's Business Process Management framework and methodology.
• Define standards for process mapping, documentation, ownership, approval and review.
• Develop and maintain an enterprise-level process architecture and process hierarchy.
• Ensure clear ownership and accountability are assigned to key business processes.
• Establish appropriate governance for the approval and implementation of process changes.
• Maintain a central repository of approved business processes, policies, procedures and supporting documentation.
• Ensure appropriate document and version control.
• Facilitate periodic reviews of critical business processes to ensure they remain relevant and effective.
• Lead the mapping and documentation of end-to-end business processes across functions.
• Document current-state ("as-is") and future-state ("to-be") processes.
• Identify process inputs, outputs, decision points, hand-offs, systems, controls and accountabilities.
• Develop process maps, workflows, SOPs and supporting documentation.
• Ensure processes are documented in a consistent, practical and user-friendly manner.
• Identify handover points between functions, systems and processes.
• Ensure accurate design of approval frameworks for any proposed process definition or change.
• Maintain accurate and current process documentation following approved changes.
• Analyse existing processes to identify inefficiencies, duplication, bottlenecks, unnecessary complexity and control weaknesses.
• Facilitate root-cause analysis to understand underlying business and process problems.
• Challenge existing ways of working and identify opportunities to simplify and standardise processes.
• Facilitate process improvement workshops with relevant stakeholders.
• Develop practical recommendations to improve efficiency, productivity, customer experience, control and scalability.
• Apply appropriate continuous improvement and problem-solving methodologies.
• Prioritise improvement initiatives based on business impact, effort, risk and strategic importance.
• Promote a culture of continuous improvement across the organisation.
• Design improved end-to-end business processes aligned with operational requirements and business objectives.
• Ensure future-state processes consider people, process, technology, data and controls.
• Simplify processes wherever possible before considering system automation.
• Reduce unnecessary manual intervention and process duplication.
• Define clear roles, responsibilities, decision rights and hand‑offs within redesigned processes.
• Ensure proposed processes are practical and executable within the operating environment.
• Facilitate stakeholder review and approval of redesigned processes.
• Work closely with business stakeholders, IT, Data & Systems teams and other specialists to identify opportunities for technology-enabled process improvement.
• Translate business and process requirements into clearly defined functional requirements.
• Ensure business requirements are sufficiently understood before system development or configuration commences.
• Participate in solution design discussions to ensure technology solutions support the intended business process.
• Review User Acceptance Testing (UAT) where system changes affect business processes.
• Ensure process documentation is updated following system or technology changes.
• Lead and/or support cross-functional business improvement initiatives such as EPMO and Ways of Work design forum.
• Define the scope, objectives, process requirements and expected benefits of improvement initiatives.
• Coordinate stakeholders across different business areas to achieve agreed outcomes.
• Monitor implementation against agreed deliverables and timelines.
• Identify dependencies, risks and barriers that could affect successful implementation.
• Escalate significant risks or decisions where appropriate.
• Conduct post‑implementation reviews to determine whether intended outcomes are achieved.
• Establish baseline performance measures before significant process changes are implemented.
• Define appropriate process KPIs and Key Process Indicators.
• Measure improvements in turnaround time, productivity, cost, error rates, compliance, customer experience, manual effort and process adherence.
• Track whether expected benefits from process improvement initiatives are realised. Recommend corrective action where improvements do not deliver.

Job description

Econofoods in Bellville is seeking a dynamic Business Process Manager to drive process excellence across the organisation. You will translate business needs into practical process solutions and partner with leaders to embed improvements.

The role covers BPM governance, process mapping, analysis and re-design, with a focus on scalability, controls and measurable benefits across functions.