Boutique Store Manager — Lead, Sell & Delight

Lindt & Sprüngli (South Africa) (Pty) Ltd; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli Group in South Africa invites applications for a Retail Boutique Manager role to oversee daily store operations, uphold exceptional customer service, and lead sales initiatives. You will work closely with staff, Retail Manager, and corporate contacts to grow the Lindt brand locally.

Ideal candidates have 2-4 years of retail management experience, strong communication, and a passion for premium chocolate.

Qualifications

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organizational and multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales oriented, able to develop and build business.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

Responsibilities

• Store Operations Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office Marketing
• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills

Retail management

Sales

Customer service

Team leadership

Communication

Social media

Time management

Independent and team work

Attention to detail

Microsoft Office

Merchandising

Education

Tertiary education preferred

Tools

MS Excel

Outlook

Job description

Lindt & Sprüngli Group in South Africa invites applications for a Retail Boutique Manager role to oversee daily store operations, uphold exceptional customer service, and lead sales initiatives. You will work closely with staff, Retail Manager, and corporate contacts to grow the Lindt brand locally.

Ideal candidates have 2-4 years of retail management experience, strong communication, and a passion for premium chocolate.