Billing Administrator: IS Operations

ABSA BANK LIMITED; Johannesburg; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Absa Bank Limited is seeking a Billing Officer in Investor Services in Johannesburg. The role focuses on accurate billing, invoicing, reconciliations, and reporting to support financial controls and client billing processes.

You will collaborate with internal stakeholders to ensure timely payments, audit readiness, and continuous process improvements. A relevant FETC and strong Excel skills are preferred to maintain accurate billing records and support client satisfaction.

Qualifications

• Proven knowledge of billing and invoicing principles.
• Experience with account and general ledger reconciliations.
• Familiarity with audit documentation and controls.

Responsibilities

• Process client billing and invoices accurately within timelines.
• Perform reconciliations and prepare related reports for finance.
• Support audit readiness and maintain complete billing records.
• Drive process improvements and automation initiatives in billing.
• Handle billing-related queries from stakeholders and ensure timely resolution.

Skills

Billing & Invoicing

Reconciliations

Excel & Data Analysis

Stakeholder Communication

Audit & Documentation

Education

FETC: Business, Commerce & Management Studies

Tools

Microsoft Excel

Job description

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Belonging at AbsaAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.Job SummaryThe Billing Officer supports the accurate and timely execution of billing, invoicing, reconciliation and reporting activities within Investor Services. The role is responsible for maintaining reliable billing records, investigating discrepancies, supporting financial and operational controls, and ensuring that queries are resolved within agreed timelines. The incumbent works closely with internal stakeholders to support client billing, third-party payments, audit readiness and continuous process improvement.Job DescriptionAccountability:1. Billing and InvoicingProcess client billing and invoices accurately and within agreed timelines.Validate billing information against approved fee arrangements and supporting records.Support the collection of fees and the accurate, timely payment of approved third-party charges.Investigate billing discrepancies, exceptions and rejected items, and escalate unresolved matters appropriately.Support new client billing setups and amendments to existing billing arrangements.2. Reconciliations and ReportingPerform billing, account and general ledger reconciliations applicable to the role.Support reconciliations and reports relating to Dividends Withholding Tax, Interest Withholding Tax and Securities Transfer Tax.Prepare billing-related operational and management information, including NBI and exception reporting where applicable.Maintain supporting schedules and clear evidence for complete reconciliation.Identify aged or recurring reconciling items and support their resolution.3. Risk, Controls and Audit SupportPerform billing activities in line with approved procedures, internal controls and governance requirements.Maintain complete and orderly billing records for audit and compliance purposes.Retrieve supporting documentation and audit samples when requested.Assist with billing and reconciliation walkthroughs and resolution of audit queries.Escalate material errors, control breakdowns and operational risks promptly.4. Process, Systems and Continuous ImprovementMaintain and update billing procedures, process flows and operational checklists.Participate in user acceptance testing and validation of billing-related system or process changes.Log and follow up technology support incidents affecting billing activities.Identify opportunities to improve accuracy, turnaround times and control effectiveness.Support implementation of approved process improvements and automation initiatives.5. Query and Stakeholder ManagementMonitor relevant shared mailboxes and work queues and ensure items are actioned timeously.Receive, investigate and resolve billing-related queries from internal and external stakeholders.Provide clear feedback on outstanding items, dependencies and expected resolution actions.Build effective working relationships across Investor Services, Finance, Operations, Technology and client-facing teams.Maintain professional service standards during periods of high volume and month-end pressure.Preferred QualificationDiploma or Certificate (NQF Level 6) in Finance, Accounting, Financial Management, Business Administration, Banking or a related field.Preferred ExperienceExperience in billing, invoicing, reconciliations or financial operations, preferably within Investor Services, Custody, Banking or Financial Services. Experience in a controlled operational environment and in resolving financial discrepancies will be advantageousKnowledge and SkillsBilling and invoicing principles; account and general ledger reconciliations; operational reporting; financial controls; audit documentation; Microsoft Excel; data analysis; query resolution; stakeholder communication; and service-level management.CompetencyAttention to detail and commitment to accuracyAnalytical thinking and problem solvingRisk and control awarenessCustomer focus and stakeholder engagementAdaptability and resilienceFinancial and accounting reconciliationsGeneral ledger understandingMicrosoft Excel and data analysisOperational reporting and record managementException investigation and query resolutionEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)