Bilingual Travel Agent (Spanish) – Spotnana Pro

MCI; Cape Town; On-site; ZAR 201,000 - 335,000; Full time

Job summary

MCI in Cape Town, SA is seeking a skilled Bilingual Travel Agent to join our onsite BPO team. The role requires 2+ years in travel and hands-on Spotnana experience, with fluency in Spanish and English.

As part of a US-time-zone aligned operation, you will plan, book and manage travel for business and leisure travelers, ensuring accurate itineraries and responsive service in a fast-paced environment.

Qualifications

• At least 2 years of travel industry experience.
• Proven hands-on experience using the Spotnana travel platform.
• Fluency in Spanish and English, both written and spoken.
• Experience supporting business or corporate travel is advantageous.

Responsibilities

• Assist travelers with planning, booking and managing business and leisure travel arrangements.
• Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
• Manage new and existing reservations accurately and efficiently.
• Make itinerary changes, cancellations, exchanges and rebookings as required.
• Review traveler profiles, preferences and applicable travel policies when making reservations.
• Identify suitable travel options based on traveler requirements, preferences and inventory.
• Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations.
• Assist travelers with schedule changes, travel disruptions and other travel-related issues.
• Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner.
• Maintain accurate traveler and reservation information within the Spotnana platform.

Skills

Spanish

English

Travel industry experience

Tools

Spotnana platform

Job description

MCI in Cape Town, SA is seeking a skilled Bilingual Travel Agent to join our onsite BPO team. The role requires 2+ years in travel and hands-on Spotnana experience, with fluency in Spanish and English.

As part of a US-time-zone aligned operation, you will plan, book and manage travel for business and leisure travelers, ensuring accurate itineraries and responsive service in a fast-paced environment.