Bid Manager

Ekco; Cape Town; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Pension scheme

Employee Assistance Programme (EAP)

Pluralsight access

International progression

Job summary

Ekco in Cape Town seeks a Bid Manager to drive end-to-end bid and tender processes in a fast-paced MSP environment. You will coordinate inputs, timelines, and governance across Sales, Pre-Sales, Procurement and Finance to produce high-quality submissions.

You'll manage bid timelines, ensure compliance, develop content libraries, and collaborate with cross-functional teams to win new business while retaining existing customers.

Qualifications

• Experience in a bid, proposal, or commercial support role, ideally within an MSP, IT services, or B2B environment.
• Strong communication skills enabling clear, persuasive responses.
• Excellent organisational skills with the ability to manage multiple bids and deadlines.
• High attention to detail and strong compliance focus.
• Experience responding to public sector frameworks and tenders (e.g. Crown Commercial Service).
• Pro-active approach to managing the full bid lifecycle through to completion.
• Understanding of managed services, cloud, networking, security, or IT support offerings.
• Experience working with CRM systems and document management tools.
• Understanding of margin management and commercial governance within an MSP.

Responsibilities

• Manage the end-to-end bid process for public and private sector opportunities, including tenders, RFPs, RFQs, and proposals.
• Collate, review, and format bid responses to ensure they are clear, professional, and compliant with customer requirements.
• Maintain and develop a bid content library, including standard responses, case studies, CVs, and certifications.
• Work closely with Sales, Pre-Sales and Procurement to support pricing models, cost validation, and margin approval.
• Coordinate with Stakeholders to gather accurate technical, service, and commercial information.
• Track bid outcomes, feedback, and win/loss data for continuous improvement.

Skills

Bid management

Communication

Organisational skills

Attention to detail

Public sector experience

Commercial governance

CRM software

Document management tools

Tools

CRM software

Document management tools

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do.

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

The Role

The Bid Manager is responsible for supporting the end-to-end bid and tender process, ensuring high-quality, compliant, and compelling submissions are produced on time. Working closely with Sales, Pre-Sales, Procurement, and Finance teams, the role manages inputs, coordinate timelines, and ensures all bid documentation aligns with customer requirements and internal commercial governance.

This role is critical in helping the business win new customers and retain existing ones within a fast-paced MSP environment.

Day-to-day At Ekco

Bid and Tender Support

• Manage the end-to-end bid process for public and private sector opportunities, including tenders, RFPs, RFQs, and proposals.
• Support the sales team by identifying and qualifying public sector Frameworks suitable for the business.
• Manage bid timelines, deadlines, and internal inputs to ensure submissions are completed accurately and on time.
• Act as the central point of contact for bid-related activity, ensuring clarity and accountability across stakeholders.
• Support the Sales team through the governance process to ensure we’re working on the right bids at the right time.
• Assess customer requirements/documents to determine bid strategy and win themes.

Content Coordination and Compliance

• Collate, review, and format bid responses to ensure they are clear, professional, and compliant with customer requirements.
• Ensure all mandatory questions, schedules, and supporting documents are completed in full and submitted correctly.
• Maintain and develop a bid content library, including standard responses, case studies, CVs, and certifications.

Commercial and Pricing Support

• Work closely with Sales, Pre-Sales and Procurement to support pricing models, cost validation, and margin approval.
• Ensure commercial elements of bids align with approved pricing, cost sheets, and internal governance processes.
• Support clarification responses and post-submission queries from customers.

Stakeholder Collaboration

• Liaise with Sales, Technical teams, and Procurement to gather accurate technical, service, and commercial information.
• Ensure consistent messaging across technical, commercial, and operational responses.
• Support internal bid reviews and approval checkpoints prior to submission.

Process Improvement and Reporting

• Track bid outcomes, feedback, and win/loss data to support continuous improvement.
• Co-ordinate regular continuous improvement meetings with other departments such as Sales, Technical, Procurement and Legal to improve processes, content, and ultimately increase our win rate.
• Identify opportunities to improve bid quality, efficiency, and success rates.
• Ensure bid activity is recorded accurately within the CRM system.

What we are looking for:

• Experience in a bid, proposal, or commercial support role, ideally within an MSP, IT services, or B2B environment.
• Strong communication skills with the ability to produce clear, persuasive, and professional responses.
• Excellent organisational skills with the ability to manage multiple bids and deadlines simultaneously.
• High attention to detail and strong compliance focus.
• Experience responding to public sector frameworks and tenders (e.g. Crown Commercial Service).
• Pro-active approach to managing the full bid lifecycle through to completion.
• Understanding of managed services, cloud, networking, security, or IT support offerings.
• Experience working with CRM systems and document management tools.
• Understanding of margin management and commercial governance within an MSP.

Development Opportunities

This Role Provides The Opportunity To Learn

• How bid best practice works within a fast-growing, acquisitive MSP.
• How customer contracts translate into billing, revenue recognition, and supplier management.
• Practical financial analysis skills and exposure to commercial decision-making.
• Cross-functional collaboration and communication within a multi-business environment.

Benefits / Perks

• Time Off: 25 days annual leave + public holidays.
• Birthday Leave: One extra day off to celebrate.
• Company Pension Scheme.
• Employee Assistance Programme (EAP) for wellbeing support.
• EkcOlympics: Global team activity challenges.
• Unlimited access to Pluralsight for continuous development.
• Real opportunities to grow, including international progression.

Why Ekco

• Company of the year 2026 Tech Excellence Awards.
• Microsoft’s 2023 Rising Star Security Partner of the Year.
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations.
• A culture rooted in diversity, equality, inclusion & belonging.
• A commitment to internal mobility and career progression.
• Flexible, family-friendly working at the heart of our culture.
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.