Sales Administrator

Ekco; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Leave

Company Pension Scheme

EAP for wellbeing

Pluralsight access

Job summary

Ekco is seeking a proactive Sales Administrator in Cape Town to support the sales team with administrative tasks, customer service, and maintaining relationships. You will coordinate quotes, update records, and liaise with cross-functional teams to ensure orders are processed within SLA.

Key requirements include clear English communication and strong organisational skills. This role offers a vibrant team, 25 days leave, and opportunities for growth within a security-first MSP environment.

Qualifications

• Communication, Oral: Speaks English clearly and persuasively; listens and clarifies; participates in meetings.
• Communication, Written: Writes clearly in English; documents everything that is created; edits for spelling and grammar.

Responsibilities

• Provide administrative support to the sales team.
• Handle customer inquiries and resolve issues promptly.
• Maintain customer databases and sales records.
• Assist in the preparation of sales forecasts and reports.
• Coordinate with other departments to ensure smooth sales operations.
• Work closely with the Inside Sales Manager and Account Managers / VCIOs.
• Coordinate your schedule with the sales team.
• Prepare, coordinate & process sales quotes with account managers.
• Maintain and update sales opportunities / customer records.
• Communicate important feedback from customers internally.
• Ensure sales targets are met and report deviations.
• Stay up to date with new product and feature launches and ensure the sales team is on board.

Skills

Communication

Customer Service

Sales Support

Administrative Tasks

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do.

• On It: We take ownership, follow through, and get things done.


• All In : We collaborate, support each other, and commit fully to shared goals.


• Connected: We build trusted relationships with colleagues, clients, and partners.


• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

The Sales Administrator will provide support to the sales team by handling administrative tasks, providing customer service, and managing customer relationships. The candidate will work closely with the sales team to ensure that all business development efforts are coordinated and effective. To succeed in this role, an individual must be able to perform the duties required, in accordance with established standards for the position. The suitable candidate must be able to successfully complete each essential task.

Responsibilities

• Provide administrative support to the sales team


• Handle customer inquiries and resolve issues promptly


• Maintain customer databases and sales records


• Assist in the preparation of sales forecasts and reports


• Coordinate with other departments to ensure smooth sales operations


• Work closely with the Inside Sales Manager and Account Managers / VCIOs


• Coordinate your schedule with the sales team


• Prepare, coordinate & process sales quotes with account managers


• Maintain and update sales opportunities / customer records


• Communicate important feedback from customers internally


• Ensure sales targets are met and report any deviations.


• Stay up to date with new product and feature launches and ensure the sales team is on board


• Ensure high levels of communication are maintained with customers


• Ensure Quoting templates are kept up to date to reflect accurate product and service margins


• Work with other departments, i.e. Deployments and projects team to ensure orders are processed within SLA.

Requirements

• Communication, Oral - Speaks English clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.


• Communication, Written - Ability to communicate in writing clearly in English and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively. Clearly document everything that is created.

Benefits / Perks

• Time Off: 25 days annual leave + public holidays


• Birthday Leave: One extra day off to celebrate


• Company Pension Scheme


• Employee Assistance Programme (EAP) for wellbeing support


• EkcOlympics: Global team activity challenges


• Unlimited access to Pluralsight for continuous development


• Real opportunities to grow, including international progression

Why Ekco

• Company of the year 2026 Tech Excellence Awards


• Microsoft’s 2023 Rising Star Security Partner of the Year


• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations


• A culture rooted in diversity, equality, inclusion & belonging


• A commitment to internal mobility and career progression


• Flexible, family-friendly working at the heart of our culture


• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.