Betting Helpdesk Manager

Hollywoodbets; Durban; On-site; ZAR 380,000 - 480,000; Full time

Job summary

Hollywoodbets, based in Durban, is seeking a Betting Helpdesk Manager to lead a dynamic support team in the Purple Team. You will oversee daily operations, provide technical support, and ensure accurate information flows to branches.

Ideal candidates have strong verbal and written skills, a detail-oriented approach, and the ability to manage schedules and resources in a fast-paced betting environment. Join us to level up your career with a market-leading brand.

Qualifications

• Knowledge of horse racing.
• Basic computer skills.

Responsibilities

• Ensure team members provide correct information to branches and complete daily tasks efficiently.
• Perform technical and supervisory duties.
• Troubleshoot issues as they arise.
• Supervise staffing needs, set schedules and ensure resources are available for the team.

Skills

Horse racing knowledge

Basic computer skills

Job description

Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Betting Helpdesk Manager to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
With Hollywoodbets You Will
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.You Bring

• Knowledge of horse racing
• Basic computer skills

What You’ll Do For The Brand

• Making sure that all team members work carefully providing the branches with correct information and complete their daily tasks efficiently.
• Completing both technical support and supervisory duties.
• Troubleshooting.
• Supervisory duties may include determining personnel requirements, setting schedules and ensuring that team members reporting into Helpdesk Manager have all the resources to complete their jobs in a professional manner.

What You’ll Bring To The Team

• Strong verbal and written skills
• Follow process in order to ensure high quality output
• Approaches own work with dedication and high sense of responsibility
• Consistently delivers required business results and meet deadlines
• High attention to detail
• Good communication skills

So, are you ready to level up, learn, and perform at your best? Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
About UsHollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.
We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.
At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.
The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!