Beauty Advisor: Skincare & Customer Service Pro

Clicks Group Limited; Knysna; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Milkwood Square Knysna is seeking a Beauty Assistant to deliver exceptional service in the store's beauty department. You will engage customers with knowledge of beauty and skincare products, and assist with merchandising and promotions to support sales targets.

Join Clicks Group as a Beauty Advisor and help maintain product knowledge, stock integrity and outstanding customer experiences in a fast-paced FMCG retail environment.

Qualifications

• Desirable: Experience within beauty / skincare / retail / FMCG environment

Responsibilities

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Job description

Clicks Milkwood Square Knysna is seeking a Beauty Assistant to deliver exceptional service in the store's beauty department. You will engage customers with knowledge of beauty and skincare products, and assist with merchandising and promotions to support sales targets.

Join Clicks Group as a Beauty Advisor and help maintain product knowledge, stock integrity and outstanding customer experiences in a fast-paced FMCG retail environment.