Banqueting Coordinator

The Capital; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital Hotels in Sandton seeks a Banqueting Coordinator to drive events revenue by managing enquiries, quotations and bookings from first contact through to confirmed business. You will keep accurate CRM records, track sales activity and forecast events, while coordinating contracts, function sheets and day-of event setup with other teams for a smooth guest experience.

Role requires Matric, a Hospitality Diploma or similar, and 1–2 years’ relevant experience with hotel software and CRM/POS

Qualifications

• Matric required; Hospitality Diploma or similar preferred.
• 1–2 years' Banqueting Coordinator experience.
• Experience with hotel management software, CRM/booking systems and POS.
• Strong sales coordination, lead-tracking and reporting abilities.
• Calm under pressure with a hands-on problem-solving approach.
• Excellent communication and teamwork skills.

Responsibilities

• Manage enquiries, quotations and bookings from initial contact to confirmed business.
• Prepare contracts, function sheets and event reports.
• Communicate client requirements to operations; oversee setup and day-of running.
• Maintain CRM records, track sales activity and forecast events.
• Ensure pricing, costing and admin procedures are followed; resolve guest issues.

Skills

Sales coordination

Lead tracking

CRM/booking systems

POS software

Communication

Teamwork

Leadership

Problem solving

Interpersonal skills

Attention to detail

Education

Matric

Hospitality Management Diploma

Tools

Hotel management software

CRM/booking systems

Point of Sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Job Description:

The Banqueting Coordinator plays a key role in driving the hotel's banqueting and events revenue by managing enquiries, quotations and bookings from initial contact through to confirmed business, while maintaining accurate CRM records, sales activity tracking and event forecasting. The role prepares contracts, function sheets and event reports, communicates client requirements clearly to operational departments, and supports the successful set-up, quality control and on-the-day running of conferences and events — including guest satisfaction checks, complaint resolution and site inspections — ensuring compliance with pricing, costing and administrative procedures throughout.

Requirements

• Matric
• Hospitality Management Diploma or similar
• 1 – 2 Years previous Banqueting Coordinator experience
• Experience in Hotel management software, CRM/booking systems and Point of Sale software
• Strong sales coordination, lead-tracking and reporting ability
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.