Banking CX Advisor — Elevate Customer Experience

Firstrand Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Firstrand Limited in Cape Town is seeking a Customer Experience Associate to understand customer needs, resolve concerns and ensure outstanding service. You will work closely with sales, marketing and product teams to advocate for the customer and drive service improvements.

The ideal candidate thrives in a customer-focused environment and is passionate about delivering exceptional experiences that build loyalty and satisfaction across our Cape Town operations.

Responsibilities

• Provide high-quality

Job description

Firstrand Limited in Cape Town is seeking a Customer Experience Associate to understand customer needs, resolve concerns and ensure outstanding service. You will work closely with sales, marketing and product teams to advocate for the customer and drive service improvements.

The ideal candidate thrives in a customer-focused environment and is passionate about delivering exceptional experiences that build loyalty and satisfaction across our Cape Town operations.