B2B Digital Support Specialist

COREcruitment Ltd; Johannesburg; On-site; ZAR 213,000 - 255,000; Full time

Benefits offered by this job

Medical contribution

Job summary

COREcruitment Ltd in Johannesburg is seeking a B2B Digital Support Specialist to manage platform updates and content across global and local markets. You will support onboarding of travel agents and facilitate integration of white-label solutions, working with Global Corporate IT to ensure a seamless user experience.

The role involves liaising with IT teams, internal sales and reservations agents, and driving channel performance through data analysis and concise reporting to senior management.

Qualifications

• Must have a minimum Grade 12 qualification with a marketing diploma.
• Excellent command of English and communications skills.
• Technical skills: DTS, Touchbase Pro and Sitecore knowledge.

Responsibilities

• Manage platform updates, enhancements and content across markets.
• Support travel agency onboarding and integration of white-label solutions.
• Liaise with Global IT teams, sales and reservations agents.
• Analyze channel performance and present results to management.

Skills

English communications

Education

Grade 12 + marketing diploma

Tools

DTS

Touchbase Pro

Sitecore

Job description

An exciting opportunity for a B2B Digital Support Specialist to manage platform updates, enhancements and content across global & local markets.

The role focuses on maintaining platform functionality, resolving technical issues, supporting travel agency onboarding & facilitating the integration of company white-label solutions across travel partner websites, working closely with Global Corporate IT teams to deliver a seamless user experience.

About:

• Execute the B2B e-commerce strategy and deliver ambitious growth of our B2B online channel for Travel professionals.
• Constantly improving internet sales performance through company White label sites.
• Implement promotions and content updates
• Registration & assistance of travel agents on DTS from beginning to end.
• Identify and support site enhancements that will make it easier for agents to make bookings
• Liaise with global IT teams, internal sales & reservations agents
• Manage, analyse & drive channel performance based on data and relevant customer segmentation
• Provide analytics & present results to the Team and Senior Management

Requirements:

• Must have a minimum Grade 12 qualification with a marketing diploma
• Excellent command of English & communications skills
• Technical Skills: Discovery Travel Systems (DTS), Touchbase Pro & Sitecore Knowledge

Salary package: R21 000 basic + medical contribution