AWS Cloud Operations & Support Engineer

Blu Label Unlimited; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Job summary

A technology solutions provider in Sandton seeks to fill the position of AWS Support Specialist. The role involves monitoring and managing AWS services, troubleshooting issues, and providing customer support in line with company policies. Candidates should have a degree in IT or related fields and experience in handling customer issues under pressure. Technical proficiencies in MS Office, SQL, and AWS tools are required. This position will support enhancements and developments in cloud infrastructure.

Qualifications

• Knowledge of cloud infrastructure and software development.
• Experience in customer interactions for problem resolution.
• Ability to work under pressure.

Responsibilities

• Triaging issues using a ticketing system.
• Troubleshooting and identifying solutions.
• Updating on the health of applications and systems.
• Working with cross-functional teams.
• Documenting knowledge for business continuity.

Skills

Problem resolution

Collaboration

Adaptability

Accountability

Process optimization

Education

Bachelor’s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology

Tools

MS Office

SQL

CloudWatch

Job description

A technology solutions provider in Sandton seeks to fill the position of AWS Support Specialist. The role involves monitoring and managing AWS services, troubleshooting issues, and providing customer support in line with company policies. Candidates should have a degree in IT or related fields and experience in handling customer issues under pressure. Technical proficiencies in MS Office, SQL, and AWS tools are required. This position will support enhancements and developments in cloud infrastructure.