AWS Cloud and Operations Support Engineer

Blu Label Unlimited; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Job summary

A technology solutions provider in Sandton seeks to fill the position of AWS Support Specialist. The role involves monitoring and managing AWS services, troubleshooting issues, and providing customer support in line with company policies. Candidates should have a degree in IT or related fields and experience in handling customer issues under pressure. Technical proficiencies in MS Office, SQL, and AWS tools are required. This position will support enhancements and developments in cloud infrastructure.

Qualifications

• Knowledge of cloud infrastructure and software development.
• Experience in customer interactions for problem resolution.
• Ability to work under pressure.
• Proficiency with MS Office, SQL and CloudWatch.

Responsibilities

• Triaging issues using a ticketing system.
• Troubleshooting and identifying solutions.
• Updating on the health of applications and systems.
• Working with cross-functional teams.
• Documenting knowledge for business continuity.
• Adhering to SLAs for specific issues with respect to the severity of the issue.
• Providing prompt and accurate feedback to customers and stakeholders.
• Documenting knowledge and learnings for the benefit of colleagues and business continuity.
• Provide support and take accountability for enhancements and new developments, particularly focused on AWS cloud infrastructure and software development

Skills

Problem resolution

Collaboration

Adaptability

Accountability

Process optimization

Education

Bachelor’s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology

Tools

MS Office

SQL

CloudWatch

Job description

Job Purpose

This position will report into the BluNOVA AWS Service Manager and will support in the monitoring and management of BluNOVA’s AWS and application environment including first line business support, in-line with Blue Label support policies and objectives.

Key Responsibilities

• Triaging emergent issues using a ticketing system.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
• Providing updates on the overall health of BluNOVA applications and systems
• Working with cross-functional teams - both internal and external.
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Adhering to SLAs for specific issues with respect to the severity of the issue.
• Providing prompt and accurate feedback to customers and stakeholders.
• Documenting knowledge and learnings for the benefit of colleagues and business continuity.
• Provide support and take accountability for enhancements and new developments, particularly focused on AWS cloud infrastructure and software development

Competencies

• Collaborates
• Adaptability
• Ensures Accountability
• Optimises Work Processes

Education

• Bachelor’s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology.

Experience

• Experience in dealing with customers during problem resolution and operating efficiently under pressure.
• Understanding of distributed and service-oriented architectures.
• Understanding of TCP/IP networking and troubleshooting.
• Proficiency with MS Office, SQL and CloudWatch.