AWS Support Engineer

Boardroom Appointments; Sandton; On-site; ZAR 240,000 - 400,000; Full time

Job summary

Boardroom Appointments in South Africa seeks a skilled support engineer to triage emergent issues, diagnose complex problems, and communicate effectively with customers and stakeholders.

The ideal candidate will have a degree in engineering/CS/IT, knowledge of distributed architectures, TCP/IP, and proficiency with MS Office, SQL, and CloudWatch. You will work with cross-functional teams to resolve issues within SLAs and contribute to business continuity.

Qualifications

• Bachelor's degree in Engineering, CS, IT, or related.
• Experience in customer-facing problem resolution and working under pressure.
• Understanding of distributed and service-oriented architectures.
• Understanding of TCP/IP networking and troubleshooting.
• Proficiency with MS Office, SQL and CloudWatch.

Responsibilities

• Triaging emergent issues using a ticketing system
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
• Providing updates on the overall health of company functions
• Working with cross-functional teams both internal and external
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Adhering to SLAs for specific issues with respect to the severity of the issue
• Providing prompt and accurate feedback to customers and stakeholders
• Documenting knowledge and learnings for the benefit of colleagues and business continuity

Skills

Customer service

Problem solving

Distributed architectures

TCP/IP networking

MS Office

SQL

CloudWatch

Education

Bachelor's degree in Engineering, CS, IT, or Diploma

Tools

SQL

CloudWatch

MS Office

Job description

• Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
• Experience in dealing with customers during problem resolution and operating efficiently under pressure
• Understanding of distributed and service-oriented architectures
• Understanding of TCP/IP networking and troubleshooting
• Proficiency with MS Office, SQL and CloudWatch

Responsibilities:

• Triaging emergent issues using a ticketing system
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
• Providing updates on the overall health of company functions
• Working with cross-functional teams both internal and external
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Adhering to SLAs for specific issues with respect to the severity of the issue
• Providing prompt and accurate feedback to customers and stakeholders
• Documenting knowledge and learnings for the benefit of colleagues and business continuity