Automotive Operations Coordinator | Mobility Industry - Gauteng, Edenvale

Mototeam (Pty) Ltd; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Mototeam (Pty) Ltd is seeking a detail-oriented Operations Coordinator to support fleet control and debt recovery activities in Gauteng. You will monitor client accounts, follow up on payments, and maintain accurate records across tracking systems.

The role requires strong administrative skills, professional communication, and the ability to handle difficult conversations with clients. You will act as 2IC to the Operations Manager and help manage vehicle movements and operational risk.

Qualifications

• Experience in vehicle rental, fleet management, or related operations.
• Experience handling overdue accounts or debt collection is advantageous.
• Strong administrative and organisational skills.
• Comfortable with tracking and operational systems.
• Excellent telephone and communication skills.
• Ability to work under pressure and multitask.
• Detail-oriented with accurate record keeping.
• Valid driver’s licence would be advantageous.
• Confident, assertive and professional with clients.
• Process-driven, proactive and able to escalate issues.
• Calm under pressure handling sensitive financial information.
• Team player; capable of supporting Operations Manager as 2IC.

Responsibilities

• Monitor client accounts and follow up on monthly rental payments.
• Negotiate payment arrangements with clients for overdue accounts.
• Maintain records of client accounts, payment commitments and vehicle movements.
• Track vehicles and monitor movements using tracking systems.
• Identify unusual vehicle movements and escalate risks.
• Assist with coordination of vehicle recovery/repo processes.
• Liaise with clients, tracking companies and service providers.
• Support reporting, administration, and fleet control for Operations Manager.
• Act as 2IC and assist daily operational activities.
• Ensure all procedures are followed consistently.

Skills

Debt collection

Fleet management

Administrative skills

Communication

Negotiation

Multitasking

Detail orientation

Client handling

Process-driven

Team player

Pressure handling

2IC readiness

Tools

Tracking systems

Job description

Duties

• Monitor client accounts and follow up on outstanding monthly rental/subscription payments.
• Contact clients regarding overdue accounts and negotiate realistic payment arrangements where appropriate.
• Have firm but professional conversations with clients regarding missed payments and contractual obligations.
• Monitor agreed payment plans and ensure clients adhere to agreed arrangements.
• Escalate non-payment, repeated defaults and potential risks to management.
• Monitor and track the company's vehicles through the relevant tracking systems.
• Identify unusual vehicle movements, tracking alerts, unauthorised use or potential risks and escalation accordingly.
• Assist with the coordination of vehicle recovery/repo processes where required and in accordance with company procedures.
• Maintain accurate records of client accounts, payment commitments, vehicle movements and operational incidents.
• Liaise with clients, tracking companies, recovery agents and other relevant service providers.
• Ensure all operational procedures are followed consistently.
• Assist with vehicle handovers, returns and related documentation where required.
• Support the Operations Manager with reporting, administration and general fleet control.
• Monitor outstanding operational matters and ensure that follow-ups are completed.
• Assist with identifying potential risks to the company's vehicle assets and take appropriate action within company procedures.
• Act as the 2IC to the Operations Manager, providing support across daily operational activities.

Requirements

• Previous experience in vehicle rental, fleet management, vehicle tracking, collections, debtors control, or a similar operational environment.
• Experience dealing directly with clients regarding overdue accounts or contractual obligations would be highly advantageous.
• Strong administrative and organisational skills.
• Computer literate and comfortable working with tracking and operational systems.
• Good telephone and communication skills.
• Able to work under pressure and manage multiple matters simultaneously.
• Strong attention to detail and accurate record keeping.
• A valid driver's licence would be advantageous.
• Confident, assertive and professional when dealing with clients.
• Comfortable handling difficult conversations and enforcing payment arrangements.
• Firm but fair, process-driven and accountable.
• Proactive, organised and able to identify and escalation potential issues.
• Calm under pressure and able to handle sensitive financial information.
• Strong team player with the ability to support the Operations Manager as 2IC.

Submission closing date: No later than 16 September 2026