Automation & Operations Transformation Lead

absa; Sandton; On-site; ZAR 1,000,000 - 2,500,000; Full time

Job summary

ABSA Bank Limited invites applications for a senior Technical Operations Lead to drive transformation of technology operations under the CIO: Digital & AI. You will lead end-to-end flow visibility, automation initiatives and measurable improvements across cycle time and throughput.

The role requires senior operations or automation experience, a relevant degree and mandatory Power BI certification, with a focus on baseline assessment, governance and quick wins in the first year.

Qualifications

• A relevant degree in Information Technology is required.
• Power BI certification is mandatory.
• First-year priorities include baseline assessment, quick wins, governance and sustainable capability.

Responsibilities

• Leads transformation of internal technology operations through end-to-end flow visibility and measurable improvement.
• Improves cycle time, throughput and work ageing while reducing failure demand and operational friction.
• Progressively automates repeatable work using RPA, workflow and task-automation technologies.
• Defines the internal operations strategy and target operating model for process management and intelligent automation.
• Prioritises processes that constrain delivery throughput, colleague productivity, service quality or control effectiveness.
• Creates executive and operational views that expose bottlenecks, trends, service-level risks and improvement opportunities.
• Builds and governs an automation opportunity funnel based on value, feasibility, risk, stability and total cost of ownership.
• Requires processes to be simplified, standardised and controlled before automation is implemented.
• Oversees automation adoption, controls, exception handling, monitoring and ongoing support.
• Tracks benefits after implementation and retires automations that no longer provide value.

Skills

Leadership

Automation

Lean

Six Sigma

RPA

Process mining

Workflow

Power BI

Education

Bachelor's Degree in Information Technology

Tools

Power BI

Job description

ABSA Bank Limited invites applications for a senior Technical Operations Lead to drive transformation of technology operations under the CIO: Digital & AI. You will lead end-to-end flow visibility, automation initiatives and measurable improvements across cycle time and throughput.

The role requires senior operations or automation experience, a relevant degree and mandatory Power BI certification, with a focus on baseline assessment, governance and quick wins in the first year.