Assistant Store Manager - Westfield Century City

Calpak; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with company matching

Life Insurance

Disability Coverage

Paid Time Off

Product Gift after 30 days

Anniversary Gifts

Employee Discounts

Snacks & Drinks

Career Growth

Job summary

CALPAK is opening its first retail store in Milnerton, Western Cape, and seeks an inspired Assistant Store Manager to lead from the floor, coach the team, and elevate every customer experience.

You will drive sales, build client relationships through clienteling, mentor staff, and partner with the Store Manager to set priorities. Join a brand with a vibrant 'Happy Packing' culture and opportunities to grow with CALPAK.

Qualifications

• High School diploma or equivalent.
• 2+ years of progressive retail experience, including experience leading or coaching a team.
• Strong sales, customer service, communication, and leadership skills.
• Experience with clienteling, customer relationship building, or community engagement is a plus.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays as needed.

Responsibilities

• Drive sales daily by leading from the floor and guiding the team to meet KPIs.
• Build client relationships through clienteling and personalized recommendations.
• Lead with strong product knowledge and exceptional customer service.
• Coach and develop teammates with feedback and performance conversations.
• Partner with Store Manager to set sales priorities and KPIs.
• Foster a high-energy team culture focused on service and collaboration.
• Engage with the local community to attract customers.
• Act as brand ambassador and stay updated on CALPAK products.
• Lead manager-on-duty shifts to maintain store standards.
• Support recruiting, onboarding, and training of new staff.
• Maintain a beautiful, shoppable store and accurate merchandising.
• Support daily store operations including Shopify POS and inventory.

Skills

Sales Leadership

Customer Service

Communication

Clienteling

Leadership

Education

High School Diploma

Tools

Shopify POS

Job description

At CALPAK, our mission is to elevate the travel experience. We design innovative luggage and travel accessories that inspire our community to travel confidently and seamlessly. As we open our first-ever retail store and expand our physical footprint, we’re looking for an inspiring retail leader to help us redefine the journey. This is your chance to get in on the ground floor of an established, beloved brand as we grow and scale our retail presence!

As an Assistant Store Manager, you’ll be a key leader in driving the success of our store, team, and customer experience. You’ll lead from the floor, build meaningful client relationships, develop and coach the team, and turn our store into a destination for the CALPAK community. Working closely with the Store Manager, you’ll help bring our “Happy Packing” culture to life while driving sales, strengthening clienteling, and creating an exceptional experience for every customer who walks through our doors.

Key Responsibilities:

• Drive daily, weekly, and monthly sales by leading from the floor, identifying opportunities, and motivating the team to achieve and exceed sales goals and KPIs.
• Build and grow meaningful client relationships through clienteling, follow-up, personalized recommendations, and exceptional service that keeps customers connected to CALPAK beyond their store visit.
• Lead by example with a strong sales presence, exceptional customer service, deep product knowledge, and a genuine passion for helping customers find the right travel solutions.
• Coach, develop, and inspire the team through real-time feedback, regular one-on-ones, product knowledge, selling strategies, and performance conversations that build confidence and drive results.
• Partner with the Store Manager to set clear sales priorities, identify performance opportunities, and turn store and individual KPIs into actionable strategies.
• Foster a high-energy, collaborative team culture where team selling, clienteling, accountability, and exceptional service are part of the everyday experience.
• Build CALPAK’s presence within the local community by creating meaningful connections, identifying opportunities to engage new and existing customers, and helping make the store a destination for the neighborhood.
• Act as a brand ambassador by staying current on CALPAK products, features, benefits, pricing, promotions, and new launches, and confidently sharing that knowledge with customers and the team.
• Lead manager-on-duty shifts by setting the tone for the store, prioritizing the customer experience, supporting the team, and making thoughtful decisions in real time.
• Support recruiting, onboarding, and training new team members, helping ensure every new hire understands CALPAK’s brand, selling approach, service expectations, and team culture.
• Maintain a beautiful, welcoming, and shoppable store by holding the team accountable to visual, merchandising, and customer experience standards.
• Support accurate and efficient daily store operations, including Shopify POS transactions, cash handling, inventory accuracy, opening and closing routines, and other store-level processes.

What We’re Looking For:

• You’re a passionate sales leader who loves connecting with customers, building relationships, and motivating others to achieve goals.
• You’re energized by KPIs and know how to translate business goals into clear, actionable strategies that drive sales and improve the customer experience.
• You’re a natural coach who gives thoughtful feedback, develops talent, celebrates wins, and holds yourself and others accountable.
• You’re passionate about clienteling and community building, with the ability to turn one-time shoppers into long-term CALPAK customers.
• You’re confident leading a team and making decisions independently while knowing when to partner with the Store Manager.
• You’re proactive, solutions-minded, and adaptable, with the ability to thrive in a fast-paced retail environment where no two days are the same.
• You have strong communication, organization, and problem-solving skills and know how to balance the needs of the customer, team, and business.
• You’re comfortable handling cash transactions, multitasking, and tackling physical retail tasks like standing, lifting, and managing inventory.

Qualifications:

• High School diploma or equivalent.
• 2+ years of progressive retail experience, including experience leading or coaching a team.
• Strong sales, customer service, communication, and leadership skills.
• Experience with clienteling, customer relationship building, or community engagement is a plus.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays as needed.

Why CALPAK: Benefits & Perks:

• Medical, Dental & Vision insurance
• 401K w/ company matching
• Life insurance & Disability coverage
• Accrued paid time off
• Gifted Product: Get your hands on your first piece of CALPAK gear after your first 30 days on the job!
• Anniversary Gifts: Celebrate your milestones with us—complete with premium luggage rewards.
• Amazing Discounts: Enjoy generous employee discounts on CALPAK products for all your upcoming adventures.
• Fuel Your Shift: Stay energized with complimentary snacks & drinks during your shifts.
• Career Growth: This is a fantastic entry-level opportunity with a direct path to grow alongside a rapidly expanding brand.