Assistant Planner / Service Consultant

Network Contracting Solutions -a division of ADvTECH Resourcing; Johannesburg; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Network Contracting Solutions -a division of ADvTECH Resourcing is seeking an Assistant Planner to support Financial Advisors with planning, administration, and compliance tasks in a client-focused advisory practice.

You will prepare ROAs and FNAs, handle investment documentation, and ensure accurate processing of client instructions while maintaining robust audit trails.

Qualifications

• Proven experience in financial planning administration and client servicing.
• Understanding FAIS, FICA, POPIA and TCF requirements.
• Experience with Records of Advice (ROAs) and Financial Needs Analyses (FNAs) is desirable.
• FAIS-recognised qualification and RE5 or working towards RE5 is required.

Responsibilities

• Prepare Records of Advice (ROAs) and FNAs as guided by Financial Advisors.
• Assist with financial advice documentation relating to investments and retirement planning.
• Conduct product and platform research to support advice preparation.
• Review client financial information and flag gaps or risks to advisors.
• Process client instructions including withdrawals, switches, and changes to banking details.
• Prepare and submit documentation to investment platforms, insurers, LISPs, and administrators.
• Track outstanding instructions and follow up with providers for timely completion.
• Perform quality checks on client documentation, FICA records, risk profiles, and disclosures.
• Maintain accurate client files, CRM records, and audit trails.
• Ensure compliance with FAIS, FICA, POPIA and TCF principles.
• Liaise with clients, advisors, paraplanners and providers to resolve queries and delays.
• Support compliance audits and elevate potential risks; maintain advisor audit scorecards.

Skills

Attention to detail

Time management

Communication (written & verbal)

Client servicing

Numerical accuracy

Education

NQF Level 5 Wealth Management qualification

Tertiary qualification in Financial Planning / Finance / Investments / Economics

Tools

CRM systems

Investment platform portals

MS Office / Excel

Job description

Are you an experienced financial services professional with a passion for financial planning, investment administration, and client servicing? This opportunity is ideal for a detail-oriented individual who can support Financial Advisors in preparing compliant advice documentation, managing client instructions, and ensuring seamless service delivery.

Company and Job Description:

Our client is looking for an Assistant Planner to provide essential planning, administration, and compliance support within a financial advisory practice. The successful candidate will act as a key link between clients, Financial Advisors, investment platforms, product providers, and internal teams, ensuring that advice documentation and client servicing activities are processed accurately and efficiently.

This role offers the opportunity to apply your financial services knowledge in a client-focused environment while contributing to the quality, compliance, and efficiency of the practice.

Key Responsibilities

• Prepare Records of Advice (ROAs) and Financial Needs Analyses (FNAs) as instructed by Financial Advisors.
• Assist with financial advice documentation relating to investments, retirement planning, and risk planning.
• Conduct product and investment platform research to support advice preparation.
• Review client financial information and flag potential gaps or risks to advisors.
• Process client instructions, including withdrawals, switches, contribution changes, beneficiary updates, and banking detail amendments.
• Prepare and submit documentation to investment platforms, insurers, LISPs, and administrators.
• Track outstanding instructions and follow up with providers to ensure timely completion.
• Conduct quality checks on client documentation, FICA records, risk profiles, mandates, and disclosures.
• Maintain accurate client files, CRM records, correspondence, and audit trails.
• Ensure compliance with FAIS, FICA, POPIA, Treating Customers Fairly (TCF) principles, and applicable regulatory requirements.
• Liaise with clients, advisors, paraplanners, and product providers to resolve administrative queries and delays.
• Support compliance audits, elevate potential risks, and maintain accurate advisor audit scorecards.

Job Experience and Skills Required

• A minimum NQF Level 5 Wealth Management qualification is specified; a relevant tertiary qualification in Financial Planning, Finance, Investments, or Economics will be advantageous.
• 2–5 years' experience in a financial advisory, investment administration, paraplanning support, new business processing, or client servicing environment.
• A FAIS-recognised qualification and RE5 are required, or the candidate must be working towards RE5.
• Good understanding of South African investment, retirement, and risk products, including investment platforms and LISPs.
• Working knowledge of FAIS, FICA, POPIA, TCF principles, and FSCA requirements.
• Proficiency in CRM systems, investment platform portals, financial planning tools, and Microsoft Office, particularly Excel.
• Experience with major South African LISP platforms, insurers, and financial advice software will be advantageous.
• Excellent attention to detail, numerical accuracy, organisational skills, and time management.
• Strong written and verbal communication skills, with a professional and client-focused approach.
• Ability to manage multiple instructions and deadlines, maintain confidentiality, and work effectively under pressure.