Assistant Manager (Retail) - East London

Profile Personnel; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Profile Personnel in East London is seeking a hands-on Assistant Manager to support daily operations, lead a small team and drive excellent customer service.

You will oversee stock, cash control, shift planning and ensure compliance with company policies while maintaining high store standards. The role requires Grade 12, a valid driver’s license, and 1–2 years of supervisory or retail/hospitality experience.

Qualifications

• Grade 12/Matric is required.
• Experience supervising or managing a team is essential.
• Retail or hospitality experience is preferred.
• Willingness to work long hours, weekends and public holidays.

Responsibilities

• Support the Store Manager with daily operations and staff supervision.
• Ensure excellent customer service and high store presentation standards.
• Oversee stock management, cash control and shift planning.
• Ensure compliance with company policies and procedures.
• Lead by example in achieving sales and operational targets.
• Respond to site call-outs when required.

Skills

Staff supervision

Customer service

Leadership

Education

Grade 12 / Matric

Job description

Are you an experienced retail or hospitality supervisor ready to take the next step in your career?

We are looking for a hands-on Assistant Manager to support daily operations, lead a team and help drive excellent customer service and operational performance.

Key Responsibilities may include but are not limited to the following:

• Support the Store Manager with daily operations and staff supervision
• Ensure excellent customer service and high store presentation standards
• Oversee stock management, cash control and shift planning
• Ensure compliance with company policies and procedures
• Lead by example in achieving sales and operational targets
• Respond to site call-outs when required, including alarm activations at any time of day or night

Requirements (Non-Negotiables):

• Grade 12 / Matric
• Valid driver’s licence and own vehicle
• 1–2 years’ supervisory or management experience
• Previous retail or hospitality experience
• Comfortable working long hours, weekends and public holidays
• Reliable, hands-on and confident in managing people and operations