Assistant Lodge General Manager

HotelJobs; South Africa; Sur place; ZAR 508 000 - 608 000; Plein temps

Avantages offerts par ce poste

Live-in accommodation

Company benefits

Résumé du poste

HotelJobs is seeking an Assistant General Manager for a luxury lodge group in Zanzibar, Tanzania. The role supports the General Manager in daily operations, staff development and guest experience, with a live-in arrangement and strong emphasis on service excellence.

The ideal candidate will have a Higher Diploma or Bachelor's in Hospitality Management, 3–4 years in luxury hospitality, and fluent English. Experience with lodge, resort or remote settings is highly valued.

Qualifications

• Higher Diploma or Bachelor’s Degree in Hospitality Management is essential.
• Minimum of three to four years’ relevant hospitality experience is required.
• Previous experience in a luxury lodge, resort or remote hospitality environment is highly advantageous.

Responsabilités

• Support the General Manager across daily operational, administrative and leadership responsibilities.
• Oversee lodge operations and support departmental managers to maintain exceptional service standards.
• Participate in daily guest interaction, including welcomes, check-ins, room allocations and special arrangements.
• Oversee the performance of housekeeping, butler service and kitchen teams.
• Assist with staff training, coaching and development as operationally required.
• Help manage operating and capital expenditure budgets, controls and related reporting.
• Coordinate uniform orders and biannual supply orders from South Africa.
• Maintain HR procedures relating to performance management, annual appraisals, employee files and contracts.
• Assist with employee-relations matters, workplace discipline and the timely completion of monthly HR reports.

Connaissances

Hospitality mgmt

Staff training

Operations mgmt

English fluency

Formation

Bachelor's/Hospitality degree

Outils

MS Office

Description du poste

Hospitality and Outdoor - New Vacancy - Assistant General Manager Luxury Lodge Group - Zanzibar – Tanzania An exceptional opportunity is available for an experienced Assistant General Manager to join a luxury lodge group in Zanzibar. Working closely with the General Manager, the successful candidate will help lead lodge operations, develop the team and maintain an outstanding guest experience. This live-in role requires a hands‑on hospitality professional with strong operational, administrative and people‑management abilities.

Job Description & Requirements:

• Support the General Manager across daily operational, administrative and leadership responsibilities.
• Oversee lodge operations and support departmental managers to maintain exceptional service standards.
• Participate in daily guest interaction, including welcomes, check‑ins, room allocations and special arrangements.
• Oversee the performance of housekeeping, butler service and kitchen teams.
• Assist with staff training, coaching and development as operationally required.
• Help manage operating and capital expenditure budgets, controls and related reporting.
• Coordinate uniform orders and biannual supply orders from South Africa.
• Manage operational task lists and identify opportunities to refine the lodge product and guest journey.
• Participate in lodge projects and maintain productive relationships with suppliers and service providers.
• Coordinate social media and public relations communication when required.
• Complete daily administration and accurate weekly and monthly management reports.
• Liaise effectively with regional support teams and operational stakeholders.
• Participate in departmental, operational and strategic management meetings.
• Support conservation and community‑development projects while maintaining positive stakeholder relationships.
• Assist with guest exposure to suitable community and conservation initiatives.
• Maintain HR procedures relating to performance management, annual appraisals, employee files and contracts.
• Assist with employee‑relations matters, workplace discipline and the timely completion of monthly HR reports.
• A Higher Diploma or Bachelor’s Degree in Hospitality Management is essential.
• A minimum of three to four years’ relevant hospitality experience is required.
• Previous experience in a luxury lodge, resort or remote hospitality environment is highly advantageous.
• Computer literacy and fluent spoken and written English are essential.
• Strong analytical, problem‑solving, communication and interpersonal skills are required.
• The ideal candidate is professional, accurate, guest‑focused and calm under pressure.
• A positive attitude, attention to detail and a strong sense of urgency are important.
• Must be self‑motivated, deadline‑driven and committed to developing and inspiring others.

Package

• Salary: $3000
• Accommodation: Live‑in
• Other benefits: Additional company benefits