Assistant Beverage Manager

Crew Life at Sea; Cape Town; On-site; ZAR 642,000 - 882,000; Full time

Job summary

Crew Life at Sea seeks an Assistant Beverage Operations Manager to support daily beverage program administration aboard our cruise line. You will oversee COS, revenue reports, and inventory controls while coaching the beverage team under Celebrity standard policies.

You will manage systems like InfoGenesis and CT Net Chef, conduct audits, enforce USPH compliance, and drive cost efficiency, reporting to the Beverage Operations Manager and Senior Assistant Beverage Manager.

Qualifications

• Three years' progressive experience in food & beverage operations (hotels, cruise ships, or high-volume venues).
• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Strong understanding of inventory control, cost analysis, and financial controls.
• Proficiency in Excel, Word, inventory systems, and POS systems.
• Working knowledge of USPH requirements and environmental safety standards.
• Strong communication, leadership, organizational, analytical, and interpersonal skills.

Responsibilities

• Maintain strict adherence to The Celebrity Way standards and all safety, environmental, sanitation, and operational policies.
• Prepare end-of-voyage reports, turnaround reports, and Cost of Sales analysis.
• Manage beverage systems (InfoGenesis, inventory databases) and reporting tools.
• Own Daily Cost of Sales and Revenue Reports with timely submission.
• Conduct minimum five Beverage Package Audits daily, including guest folio checks for zero-value transactions.
• Coordinate Inventory Cycle Counts and reconcile discrepancies bi-monthly.
• Investigate losses, spoilage, shortages, and other inventory inconsistencies.
• Coordinate minibar spot checks with Housekeeping and prepare customs declarations.
• Perform routine financial audits and inventory spot checks to ensure controls.

Skills

Communication skills

Leadership

Organizational skills

Analytical skills

Interpersonal skills

English fluency

Education

Bachelor's degree in Hospitality Management or related field

Tools

InfoGenesis

CT Net Chef

Excel

Word

Inventory management systems

POS systems

Job description

ASSISTANT BEVERAGE OPERATIONS MANAGER

Reports To: Beverage Operations Manager, Senior Assistant Beverage Manager, Beverage Trainer

Direct Reports: Senior Bartenders, Bartenders, Bar Servers, Private Bar Attendants, Bar Backs

POSITION SUMMARY

The Assistant Beverage Operations Manager is an entry-level shipboard management position designed for high-potential leaders within the Beverage Department.

This role supports the day-to-day administration, cost control, inventory procedures, and operational oversight of the ship's beverage program. The position ensures the consistent execution of all company standards, particularly those relating to financial controls, United States Public Health (USPH) compliance, and inventory integrity.

The Assistant Beverage Operations Manager serves as the primary administrator for systems such as CT Net Chef and InfoGenesis. The role is responsible for generating key operational and financial reports, including Cost of Sales (COS), Daily Revenue, and Inventory Cycle Count reports.

The position also plays an important role in on-the-spot coaching, inventory spot checks, and financial auditing. All duties must be performed in accordance with The Celebrity Way, company policies, and all applicable safety, quality, sanitation, and environmental regulations.

QUALIFICATIONS

• Minimum of three years' progressive experience in food and beverage operations within upscale hotels, cruise ships, or high-volume hospitality venues. Previous shipboard experience is preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Strong understanding of inventory control systems, cost analysis, financial controls, and administrative procedures.
• Proficiency in Microsoft Excel, Microsoft Word, inventory management systems, and point-of-sale systems.
• Working knowledge of USPH requirements and environmental safety standards.
• Strong communication, leadership, organizational, analytical, and interpersonal skills.

KEY RESPONSIBILITIES

OPERATIONAL EFFECTIVENESS

• Maintain strict adherence to The Celebrity Way standards, including all safety, environmental, sanitation, and operational policies.
• Perform administrative functions, including end-of-voyage reports, turnaround reports, and Cost of Sales analysis.
• Manage and maintain beverage-related systems, including the InfoGenesis point-of-sale system, inventory databases, and operational reporting tools.
• Take ownership of the Daily Cost of Sales and Revenue Reports, ensuring accuracy and timely submission to the Beverage Operations Manager.
• Conduct a minimum of five Beverage Package Audits each day, including guest folio checks for zero-value transactions.
• Manage Consumables and Replaceables (C&R) inventory and ensure that minimum par levels are maintained.
• Coordinate bi-monthly Inventory Cycle Counts, verify physical stock, and reconcile any discrepancies.
• Investigate and report losses, spoilage, breakage, shortages, and other inventory inconsistencies.
• Coordinate and report minibar spot checks in collaboration with the Housekeeping Department.
• Prepare and manage applicable customs declarations.
• Conduct routine financial audits and inventory spot checks to maintain accurate controls and reporting.

LEADERSHIP AND PEOPLE MANAGEMENT

• Take accountability for all relevant key performance indicators, including service ratings, revenue targets, USPH scores, cost control, and crew satisfaction.
• Act as a visible and supportive leader who promotes crew development and ensures compliance with company policies and procedures.
• Foster a culture of collaboration, professionalism, accountability, and mutual respect across all levels of the beverage team.
• Lead by example and consistently demonstrate the principles of Elevated Hospitality and the Food and Beverage Operations Leadership Philosophy.
• Support the Beverage Operations Manager and senior leadership team in maintaining efficient daily beverage operations.

CELEBRITY WAY VALUES

• Consistently demonstrate elevated hospitality in all guest and crew interactions.
• Uphold Celebrity Cruises' brand standards and ensure that service expectations are consistently met or exceeded.
• Ensure that all communication with guests and team members reflects The Celebrity Way values.
• Act professionally and serve as an ambassador for Celebrity Cruises at all times.

TALENT DEVELOPMENT

• Provide on-the-job coaching, guidance, and mentorship to direct reports.
• Deliver constructive feedback and support the implementation of individual development plans.
• Assist in identifying high-potential internal talent for promotion in alignment with Celebrity Cruises' talent development pipeline.
• Encourage continuous learning, improvement, and professional growth within the beverage team.

PHYSICAL AND LANGUAGE REQUIREMENTS

• Must be able to stand and walk for extended periods.
• Must be able to lift items weighing up to 50 lbs (approximately 23 kg).
• Must be able to participate fully in shipboard emergency drills and safety procedures.
• Must possess the full range of motion, speech, hearing, and vision required for effective guest and crew interaction.
• Must be fluent in written and spoken English.
• Must be able to read, understand, and interpret technical documentation, standard operating procedures, reports, and training materials.

PEOPLE AND INTERPERSONAL EFFECTIVENESS

• Demonstrate a strong passion for organization, efficiency, operational excellence, and exceptional guest service.
• Maintain a professional presence and consistently act as an ambassador for Celebrity Cruises.
• Apply an approachable, firm, fair, and detail-oriented leadership style.
• Collaborate effectively with colleagues across different departments, positions, and levels of seniority.
• Communicate with integrity, professionalism, accuracy, and clarity.
• Maintain strict confidentiality, discretion, and data integrity in all administrative and reporting responsibilities.

DISCLAIMER

This position description does not state or imply that the duties listed above are the only duties to be performed by the shipboard employee occupying this position.

The employee may be required to perform additional job-related duties as assigned by their supervisor or management.