Vehicle Claims Assessor & Cost Optimisation Expert

Telesure Investment Holdings (TIH); Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

TIH (Telesure Investment Holdings) seeks a dedicated professional to support vehicle claims by quantifying and validating vehicles, managing costs, and maintaining strong client relationships across multiple interaction points. The role emphasizes process discipline, continuous improvement, and adherence to service standards.

Ideal candidates will have 2–4 years in the workshop/motor industry, hands-on experience in panel beating environments, and relevant qualifications (Grade 12, VDQ, N2/N3).

Qualifications

• 2–4 years of workshop/motor industry experience.
• Front line / client relationship experience in a panel beating environment.
• Experience in estimating in a panel beating environment.

Responsibilities

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Accurate quantification, identification and validation of vehicles.
• Provide a quality service to customers while identifying opportunities to secure new business or support retention.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Skills

Operations management

Customer service

Client relationship management

Continuous improvement

Vehicle knowledge

Education

Grade 12 / SAQA Accredited Equivalent

VDQ Qualification

Mechanical Eng / Panel Beating N2/N3

Job description

TIH (Telesure Investment Holdings) seeks a dedicated professional to support vehicle claims by quantifying and validating vehicles, managing costs, and maintaining strong client relationships across multiple interaction points. The role emphasizes process discipline, continuous improvement, and adherence to service standards.

Ideal candidates will have 2–4 years in the workshop/motor industry, hands-on experience in panel beating environments, and relevant qualifications (Grade 12, VDQ, N2/N3).