Apprentice Purser

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an Onboard Administrative Assistant to support the Purser with daily tasks and reporting aboard our cruise ships.

You will deliver guest services, handle cash transactions, and coordinate with departments to ensure smooth onboard operations, including embarkation procedures, safety drills, and training. This role requires excellent English, strong organizational skills, and willingness to live and work onboard for extended periods.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Fluent in English; additional languages are a plus.
• Must be willing to live and work onboard a cruise ship for extended periods of time.

Responsibilities

• Assist the Purser with daily administrative tasks, such as maintaining records, preparing reports, and managing inventory onboard the cruise ship.
• Provide excellent customer service to guests, addressing inquiries or concerns in a timely and professional manner.
• Manage onboard cash transactions, including currency exchange and cash advances.
• Coordinate with various departments to ensure smooth operation of onboard services and activities.
• Assist with embarkation and disembarkation procedures for guests, including luggage handling and check-in.
• Participate in safety drills and emergency procedures as required.
• Maintain a clean and organized work environment in accordance with company standards.
• Attend training and development programs to enhance skills and knowledge of onboard operations.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Organizational skills

Time management

English fluency

Education

High school diploma or equivalent

Job description

Key Responsibilities:

- Assist the Purser with daily administrative tasks, such as maintaining records, preparing reports, and managing inventoryonboard the cruise ship

- Provide excellent customer service to guests, addressing any inquiries or concerns in a timely and professional manner

- Manage onboard cash transactions, including currency exchange and cash advances

- Coordinate with various departments to ensure smooth operation of onboard services and activities

- Assist with embarkation and disembarkation procedures for guests, including luggage handling and check-in

- Participate in safety drills and emergency procedures as required

- Maintain a clean and organized work environment in accordance with company standards

- Attend training and development programs to enhance skills and knowledge of onboard operations

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Strong organizational and time management abilities

- Ability to work well under pressure and in a fast-paced environment

- Fluent in English, additional languages are a plus

- Must be willing to live and work onboard a cruise ship for extended periods of time