Hybrid Training: Customer Service Apprentice

Placements24; East London; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training in customer服务

Mentorship from experienced customer服务

Hybrid work arrangement

Career progression opportunities

Job summary

Placements24 in East London is recruiting Apprentice Customer Service Representatives to join our client's team. You will learn to handle inquiries, assist with product information, orders, and troubleshooting, and provide friendly support in a hybrid training setting that balances office-based learning with remote collaboration.

This entry-level role emphasizes communication, problem-solving, and a positive attitude, with mentorship from experienced professionals and a clear path for career

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and strong desire to assist customers.
• Basic computer literacy and ability to learn new software systems.
• Good problem-solving skills and ability to remain calm under pressure.
• Willingness to learn and adapt to company procedures.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, orders, and troubleshooting.
• Resolve customer complaints and concerns effectively and efficiently.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to supervisors when necessary.

Skills

Communication skills

Interpersonal skills

Computer literacy

Problem-solving

Learning mindset

Job description

Placements24 in East London is recruiting Apprentice Customer Service Representatives to join our client's team. You will learn to handle inquiries, assist with product information, orders, and troubleshooting, and provide friendly support in a hybrid training setting that balances office-based learning with remote collaboration.

This entry-level role emphasizes communication, problem-solving, and a positive attitude, with mentorship from experienced professionals and a clear path for career