Technical System Analyst

Boardroom Appointments; Randburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Boardroom Appointments in Randburg is seeking a capable 2nd Line Support Analyst to provide technical and functional application support, resolve incidents, and collaborate with delivery teams to stabilize platforms. You will monitor systems, create diagnostic scripts, develop reports, and ensure incidents are resolved within SLA targets, drawing on strong scripting, API knowledge, and HA experience.

The role requires clear communication and staying current with industry best practices to

Qualifications

• Experience with Oracle, SQL Server, MySQL and integration tools.
• Knowledge of Web Methods, ESB and API-based services (REST, SOAP).
• Strong scripting, automation, and scheduling tool experience.
• Ability to operate in a high availability environment with multiple operational instances.

Responsibilities

• Provide 2nd line support for technical and functional solutions.
• Deliver high quality application and systems support to customers and internal teams.
• Create diagnostic scripts and runbooks; monitor systems and fix data-related errors.
• Collaborate with Solution Delivery and Architecture teams on design and configuration of platforms.
• Prepare monthly and weekly performance reports for stakeholders.
• Document defects and communicate resolutions to solution teams.

Skills

Scripting

Facilitation

Structured analysis

Command of the English Language

High availability experience

API knowledge (REST/SOAP)

Tools

Oracle

SQL Server

MySQL

Web Methods

Web Services

Automation/Scheduling tools

SOA

F5

SSIS

SSRS

ESB

AWS

APIs (REST/SOAP)

Job description

Hands-on experience with some of the following disciplines:

• Oracle, DQL Server, MySQL
• Web Methods
• Web Services
• Automation/ Scheduling tools/ frameworks
• SOA
• F5
• SQL Server Integration Services
• SQL Server Reporting Services
• ESB
• Working knowledge of AP-based services (e.g. REST, SOAP)
• Scripting with any language
• Amazon Web Service (AWS)
• Experience working in a high availability environment with multiple operational instances
• Facilitation
• Structured analysis
• Command of the English Language

Responsibilities:

• Understand the nature and business impact of requests, perform the required analysis.
• Provide 2nd Line support for technical and functional solutions.
• To provide high quality and technical application and systems support to customers and internal business functions
• Provide a second line support service to NOC
• Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs
• Ensure Incident/ Request updates are at an acceptable quality
• Document and provide analysis of defects to solution teams
• Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts
• Proactively monitoring and fixing of systems, data related errors
• Collaborate with the Solution Delivery team, Architectural team in planning, design, architecture and configuration of the technical platforms for the Application and Support portfolio
• Participation within deployment handover sessions
• Be available to the business and support leads for operational support
• Ensure the consistency and stability of the environment and produce SOP for the day-to-day operation
• Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents
• Develop and improve reports to meet SLAs and communicate performance to stakeholders
• Provide weekly and monthly reporting on team activity
• Consult with business to identity business problems and opportunities to enhance existing processes
• Provide advice in the support and maintenance of the systems
• Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes
• Create monthly reports to track progress of solutions against identified benefits