Application Support Consultant

Rewardsco; Umhlanga Rocks; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Kaelo Health Insurance

Mental Health Counselling

On-site Pharmacy

Three in-house restaurants

Discounted groceries

Job summary

Rewardsco is seeking an Application Support Consultant to provide essential technical and application support to our outbound, inbound, and international sales divisions. Your goal is to maximise user productivity, ensure system stability, and deliver exceptional service across the business.

You will be responsible for Tier 1 and Tier 2 support across desktops, applications, connectivity, and system integrations, while maintaining adherence to IT standards and best practices.

Qualifications

• Desirable certifications CompTIA A+ and N+ for desktop support roles.
• Studying towards or completed IT Diploma/Degree.
• Minimum 2–3 years of Desktop Support experience.
• Basic SQL and troubleshooting across OS and applications.

Responsibilities

• Maintain desktops, laptops, peripherals, software, and user profiles.
• Provide application support for internal sales platforms and CRM systems.
• Troubleshoot desktop, network, and application issues to minimise downtime.
• Support software deployments, updates, and patches for Microsoft and third-party systems.
• Ensure security standards and documentation of procedures.

Skills

Desktop Support

SQL basics

Windows OS

Troubleshooting

Education

CompTIA A+ certification

CompTIA N+ certification

IT Diploma/Degree (in progress or completed)

Matric

Tools

CRM software

Dialer tools

Job description

Join Rewardsco as an Application Support Consultant

Solve, Support, Succeed - Be the Backbone of Our IT Excellence

We're looking for Application Support Consultants to provide essential technical and application support to our Outbound, Inbound, and International Sales Divisions. Your goal is to maximise user productivity, ensure system stability, and deliver exceptional service across the business. You will be responsible for Tier 1 and Tier 2 support across desktops, applications, connectivity, and system integrations, while maintaining adherence to IT standards and best practices.

Key Responsibilities

• Maintain essential IT operations, including desktops, laptops, peripherals, software, Windows OS, email systems, authentication systems, and user profiles
• Provide application support for Rewardsco’s internal sales platforms, CRM systems, dialler-integrated tools, and web applications
• Attend to issues affecting productivity across the Outbound Sales Division and escalated where necessary
• Troubleshoot and resolve desktop, network, browser, and application issues ensuring minimal downtime
• Track, manage, and maintain hardware assets assigned to the IT Department
• Support software deployments, updates, and patches for Microsoft and third-party systems
• Ensure security standards are upheld on all user devices, including patching, compliance, and policy adherence
• Assist with documentation of procedures, troubleshooting steps, and user guides
• Co-ordinate small technical and application projects, including rollouts, migrations, and system enhancements
• Deliver the highest levels of customer service to all stakeholders

Requirements

• Matric is essential
• CompTIA A+ and N+ (non-negotiable)
• Studying towards or completed IT Diploma/Degree
• Minimum of 2-3 years Desktop Support experience
• Basic SQL knowledge
• Strong troubleshooting abilities from OS to application layer
• Experience in high-volume environments (call centre advantageous)
• Clear criminal record

Benefits

• Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial WellnessSupport, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
• Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants andtake advantage of discounted grocery staples

Why Join Us?

You’ll be part of a fast-paced, innovative environment where technology and people come together to drive performance. You’ll work with advanced systems, grow your technical skillset, and be part of a team that values collaboration, learning, and excellence.

If you’re passionate about technology, obsessed with great service, and thrive in a fast-paced environment, we'd love to hear from you.

Kindly note that this position is based in Durban, Umhlanga Ridge.