Application Support Analyst

NOV; Gqeberha; Presencial; ZAR 300.000 - 520.000; Jornada completa

Descripción de la vacante

NOV in South Africa is seeking an Application Support Analyst to join the Connected Products group. You will join the technical team to monitor configuration settings and ensure reliability from development through production.

The role requires hands-on installation, configuration, upgrades, performance monitoring, and collaboration with the Development Team to troubleshoot customer issues; you will document solutions and create troubleshooting guides while adhering to company policies and HSE

Formación

• Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
• Education: All academic degrees and coursework must be from accredited institutions

Responsabilidades

• Installs, configures, and upgrades Connected Product solutions.
• Monitors performance and availability; suggests improvements when applicable.
• Troubleshoots customer issues with the Development Team; records issues in the ticketing system.
• Documents the implemented solution, bug fixes, etc.; creates troubleshooting documents.
• Performs other work-related tasks as assigned.
• Complies with NOV policies and HSE procedures

Conocimientos

Python

C#

Bash

SQL

Excel

Educación

Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management

Accredited institutions education

Descripción del empleo

Job Description

The Application Support Analyst will join the Connected Products group, collaborating closely with the technical team to monitor and analyze configuration settings for Connect Product Solutions. This role ensures that all online solutions meet reliability standards throughout the software lifecycle, from configuration through to production.

Responsibilities

• Performs installation, configuration, and upgrades of the Connected Product solutions.
• Monitors solution performance/availability; suggest alternative approaches when applicable.
• Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
• Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Qualifications

• Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
• Education: All academic degrees and coursework must be from accredited institutions

Skills/ Knowledge

• Scripting knowledge in Python,C# and/or Bash Shell
• SQL knowledge
• Microsoft Excel Proficiency (Essential)