Alarm Response & Dispatch Coordinator

Fidelity Services Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group is seeking a SIGNAL MANAGEMENT CO ORDINATOR to contact clients with excessive alarms or faulty alarm systems and arrange technical call outs. You will coordinate with technicians, monitor call outs, and ensure timely rectification while maintaining strong customer focus in a fast-paced security environment.

This role offers the opportunity to collaborate across units, decrease unnecessary alarms, and deliver aligned customer solutions with accurate administrative support

Qualifications

• Grade 12/Matric
• Computer literate (MS Outlook)
• Customer service experience
• Knowledge of ADT systems; Listener experience advantageous

Responsibilities

• Arrange Technical call outs and ensure technicians are adequately scheduled
• Arrange for excessive response letters to be delivered to repetitive clients
• Check and monitor completed technical call outs by Signal Management technicians to rectification
• Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms
• Collaborate with other business units
• Take time to understand what the customer requires from the alarm system and coordinate resources to affectively deliver to the customer requirements
• Drive a reduction in customer activity rates
• General administrative duties

Skills

MS Outlook

Customer service

Alarm system knowledge

Root cause analysis

Education

Grade 12 / Matric

Tools

ADT Listener

Scheduling tools

Job description

Fidelity Services Group is seeking a SIGNAL MANAGEMENT CO ORDINATOR to contact clients with excessive alarms or faulty alarm systems and arrange technical call outs. You will coordinate with technicians, monitor call outs, and ensure timely rectification while maintaining strong customer focus in a fast-paced security environment.

This role offers the opportunity to collaborate across units, decrease unnecessary alarms, and deliver aligned customer solutions with accurate administrative support