Alarm Systems Troubleshooter & Customer Champion

Fidelity Services Group; Durban; On-site; ZAR 200,000 - 250,000; Full time

Job summary

Fidelity Services Group is looking for a SIGNAL MANAGEMENT TECHNICIAN in Durban, South Africa. This role involves visiting challenging alarm systems and providing solutions to enhance performance and reduce false alarms. The ideal candidate must possess a PSIRA registration, a valid driver’s licence, and at least 3 years of technical experience.

Key responsibilities include customer consultation, solutions implementation, and maintaining high levels of customer satisfaction through diligent service. The position requires strong communication skills and technical capabilities.

Qualifications

• PSIRA registration is required.
• Valid Driver’s Licence is mandatory.
• Minimum 3 to 5 years of technical experience in the field.

Responsibilities

• Consult with customers to understand their requirements.
• Provide solutions to reduce false alarm rates.
• Ensure compliance with service standards on each visit.

Skills

Fault finding capabilities

Technical experience

Customer engagement

Communication skills

Education

Tertiary qualification in electronics/electronic engineering

Matrix from a Technical High School preferred

Job description

Fidelity Services Group is looking for a SIGNAL MANAGEMENT TECHNICIAN in Durban, South Africa. This role involves visiting challenging alarm systems and providing solutions to enhance performance and reduce false alarms. The ideal candidate must possess a PSIRA registration, a valid driver’s licence, and at least 3 years of technical experience.

Key responsibilities include customer consultation, solutions implementation, and maintaining high levels of customer satisfaction through diligent service. The position requires strong communication skills and technical capabilities.