Airport Customer Service

AngelCare; Pietermaritzburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

AngelCare in Pietermaritzburg seeks a dedicated customer service agent for airport duties. You will assist passengers with check-in, manage baggage inquiries, and address concerns to ensure a smooth travel experience.

Ideal candidates communicate clearly, remain friendly in fast-paced environments, and can work various shifts including evenings and weekends. Travel/airline experience is preferred.

Qualifications

• Strong communication skills and a friendly demeanor.
• Ability to work in a fast-paced environment.
• Experience in customer service, travel or airline industry preferred.

Responsibilities

• Greet passengers and provide information on schedules, gates and facilities.
• Assist with check-in, including ticketing and baggage handling.
• Resolve customer complaints promptly and professionally.
• Ensure compliance with safety and security regulations.
• Maintain a clean, organized work area.
• Collaborate with team members to improve customer satisfaction.

Skills

Customer service

Communication

Teamwork

Airline industry knowledge

Job description

We are seeking a dedicated individual to provide exceptional customer service at the airport. Your primary responsibilities will include assisting passengers with check-in procedures, managing baggage inquiries, and addressing customer concerns in a professional manner. You will work closely with airline staff and other airport personnel to ensure a smooth travel experience for all passengers.

Key responsibilities include:

• Greeting passengers and providing information about flight schedules, gate changes, and airport facilities.
• Assisting with the check-in process, including ticketing and baggage handling.
• Resolving customer complaints and issues promptly and effectively.
• Ensuring compliance with safety and security regulations.
• Maintaining a clean and organized work environment.
• Collaborating with team members to enhance overall customer satisfaction.

The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. Previous experience in customer service, particularly in the travel or airline industry, is preferred. Flexibility to work various shifts, including evenings, weekends, and holidays, is essential.