Airport Customer Service

AngelCare; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

AngelCare is seeking enthusiastic individuals to join our airport customer service team in Cape Town. You will greet passengers, assist with check-in, and provide information on flight schedules and airport facilities.

The role emphasizes teamwork, safety, and exceptional service in a fast-paced environment. Responsibilities include handling check-ins, addressing inquiries, assisting with baggage, and maintaining an organized workspace.

Qualifications

• Strong customer service experience and a friendly, patient demeanour.
• Experience in travel or hospitality is advantageous.
• Excellent communication and problem-solving abilities are essential.
• Flexibility to work weekends and holidays is required.

Responsibilities

• Greet and assist passengers in a friendly and professional manner.
• Handle check-in processes, including ticketing and boarding passes.
• Provide accurate information regarding flight schedules, gate changes, and airport services.
• Address and resolve passenger inquiries and concerns promptly.
• Assist with baggage handling, including tagging and delivery.
• Maintain a clean and organized work area, following safety protocols.
• Collaborate with teammates and other airport staff to ensure smooth operations.
• Stay informed about airline policies to assist passengers effectively.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Flexible shifts

Job description

We are seeking enthusiastic and dedicated individuals to join our team in providing exceptional customer service at the airport. The successful candidates will be responsible for assisting passengers with check-in procedures, baggage handling, and providing information about flight schedules and airport facilities.

Key Responsibilities:

• Greet and assist passengers in a friendly and professional manner.
• Handle check-in processes, including ticketing and boarding passes.
• Provide accurate information regarding flight schedules, gate changes, and airport services.
• Address and resolve passenger inquiries and concerns promptly.
• Assist with baggage handling, ensuring proper tagging and delivery.
• Maintain a clean and organized work area, adhering to safety and security protocols.
• Collaborate with team members and other airport staff to ensure smooth operations.
• Stay informed about airline policies and procedures to assist passengers effectively.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service, preferably in the travel or hospitality industry, is advantageous.
• Flexibility to work various shifts, including weekends and holidays.