Airport Customer Service

AngelCare; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

AngelCare is seeking a dedicated customer service professional to assist passengers at the airport in Durban. The role involves guiding check-in, managing baggage issues, and providing timely flight information to ensure a smooth travel experience.

Your responsibilities include handling inquiries with professionalism, resolving issues promptly, and collaborating with airline staff to maintain efficient operations while adhering to safety protocols.

Qualifications

• Experience in customer service, travel or hospitality preferred.
• Strong communication and friendly demeanor.
• Able to handle fast-paced environments and stressful situations.
• Flexibility to work weekends and holidays.
• Proficiency in multiple languages is a plus.

Responsibilities

• Greet and assist passengers at the airport.
• Facilitate check-in and guide boarding procedures.
• Manage baggage claims and assist with lost luggage inquiries.
• Provide flight schedules, delays and gate change information.
• Address complaints professionally and empathetically.
• Collaborate with airline staff and airport personnel for smooth operations.
• Maintain a clean and organized work environment.
• Adhere to safety and security protocols.

Skills

Customer service

Communication

Multilingual (bonus)

Team collaboration

Adaptability

Job description

We are seeking a dedicated individual to provide exceptional customer service at the airport. The successful candidate will be responsible for assisting passengers with check-in procedures, baggage handling, and providing information about flight schedules and airport facilities. You will handle inquiries and resolve issues in a friendly and efficient manner, ensuring a positive travel experience for all customers.

Key Responsibilities:

• Greet and assist passengers as they arrive at the airport.
• Facilitate the check-in process and provide guidance on boarding procedures.
• Manage baggage claims and assist with lost luggage inquiries.
• Provide accurate information regarding flight schedules, delays, and gate changes.
• Address customer complaints and feedback with professionalism and empathy.
• Collaborate with airline staff and other airport personnel to ensure smooth operations.
• Maintain a clean and organized work environment.
• Adhere to all safety and security protocols.

Qualifications:

• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong communication skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in multiple languages is a plus.