Air Ticketing Team Lead – South Africa

Marie-Louise Harrison; Stellenbosch; Sur place; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

Marie-Louise Harrison in Stellenbosch is seeking an Air Ticketing Supervisor with 3+ years in a supervisory role to lead the South Africa air team. The role covers group flight reservations, ticketing, and supplier liaison, reporting to the Air Team Leader/Travel Manager UK.

You will coach staff, onboard new hires and handle complex bookings. Ideal candidates will have Amadeus GDS experience, travel industry knowledge, strong numeracy and organisational skills, and the ability to work under

Qualifications

• Grade 12 qualification is required.
• Minimum 12 months experience with a GDS system (preferably Amadeus).
• Experience in an IATA ticketing environment is an advantage.
• Experience of the Group Air Market.
• Travel industry experience is essential.
• Geographical awareness is important.
• Strong numeracy skills with good financial awareness.
• IT literacy with Word, Excel, Outlook and internet.
• Ability to manage workloads autonomously.
• Strong organisational skills with the ability to multitask.

Responsabilités

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers using telephone, email, GDS and supplier booking platforms.
• Manage airline booking information through Amadeus, including queue management and booking administration.
• Ensure all airline, supplier and internal deadlines are met.
• Resolve booking issues, schedule changes and travel disruption, including out-of-hours support.
• Investigate and resolve discrepancies between flight bookings and tour costings.
• Maintain accurate reservation records across internal systems.
• Build effective relationships with internal stakeholders, suppliers and airline partners.
• Apply industry and market knowledge to support commercial and operational decision-making.
• Support the coordination, development and performance of the South Africa Air Team.
• Provide coaching and technical support on air reservations and ticketing processes.
• Support onboarding and development of team members.
• Act as escalation point for complex bookings and operational issues.
• Monitor quality, productivity and adherence to procedures.
• Identify opportunities to improve team performance, processes and service delivery.
• Lead by example and promote a positive, customer‑focused culture.

Connaissances

Team supervision

Amadeus GDS

Travel industry

Geographical awareness

Numeracy/financial awareness

Outils

Amadeus GDS

MS Office

Description du poste

Marie-Louise Harrison in Stellenbosch is seeking an Air Ticketing Supervisor with 3+ years in a supervisory role to lead the South Africa air team. The role covers group flight reservations, ticketing, and supplier liaison, reporting to the Air Team Leader/Travel Manager UK.

You will coach staff, onboard new hires and handle complex bookings. Ideal candidates will have Amadeus GDS experience, travel industry knowledge, strong numeracy and organisational skills, and the ability to work under