AI Product Support Pro

Trending Talent Solutions; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Trending Talent Solutions seeks a Product Support Specialist who combines customer focus with strong technical acumen to support AI-driven products in a high-volume environment.

You will become an expert across company products, assist users with complex issues, and collaborate with engineering and product teams to drive rapid, high-quality resolutions. This role requires resilience, adaptability, and a proactive attitude.

Qualifications

• Minimum 2 years in high-volume product or customer support.
• Experience in second-tier, escalations, or technical support preferred.
• Ability to review AI-generated responses and ensure human accuracy.
• Strong diagnostic and research skills for complex issues.

Responsibilities

• Respond to and manage user support cases in a high-volume setting.
• Collaborate with engineers and product teams to resolve issues.
• Utilise AI tools to address customer queries and improve responses.
• Maintain high quality standards and meet daily/weekly targets.
• Document resolutions and contribute to knowledge base updates.

Skills

Communication skills

Empathy

Critical thinking

Problem solving

Team collaboration

Education

Relevant tertiary qualification in IT / Customer Service / Communications

Tools

Ticketing systems

AI tools

Knowledge base

Job description

Trending Talent Solutions seeks a Product Support Specialist who combines customer focus with strong technical acumen to support AI-driven products in a high-volume environment.

You will become an expert across company products, assist users with complex issues, and collaborate with engineering and product teams to drive rapid, high-quality resolutions. This role requires resilience, adaptability, and a proactive attitude.